Pro-Vigil Senior Customer Service Associate Reviews

Likes

People can work happily for this position because of less work in the process. For the entry level people who looks for only money can happily join this company but for the experience candidate my suggestion is to avoid this company

Dislikes

There are many let me list it out for you all: Interview: The worst interview process i have seen, The first round is Group discussion they call 10 people and they select only one person in this round and remaining 9 or not selected in the first round itself they act like they really need a good communication skills but has i was working its nothing like that just a conversational skills is enough. later second round is aptitude and third round is Ops manager and last HR & salary discussion. First 3 rounds will happen on same day if everything went well. But the first round made be very frustrated they dont even bothered about the 9 members and others members in the other group discussion. Employees: Very friendly and supportive. Shifts: 24/7 fully rostered very month Management: Other team managers or good but when comes to CSS team the worst manager and TL's i have seen, TL's they dont do there work and put there work on teammates and they do have fun. TL's they keep gossiping things in & out and they keep grudges and escalate very small issue to manager like not updating break on chats, Most of the time these TL's sleep on floor at work place if teammates sleeps they escalate to manager. The manager is no 1 manipulator she keeps pointing out small issue and escalating things itseems she is here in this company to raise small small issues. Rules & Regulations: None follows the rules but yet the management wontedly keeps on eye on who is not following and make sure to highlight them and fire. HR: HR Admins & Recruiters are good but they doesn't have knowledge there no proper procedure they just follow their manager and the manager she is not at all fit to that position but unfortunately she is the manager for this location, she is not at all employee centric shows so much of attitude towards employees doesn't interact with teams she thinks she is engaging with activities but those activities are so bored like some shown in the local TV shows. No proper rules they will fire people whenever they wanted too without intimations. Location Head: An other attitude person from the company after manager and HR. He made a girl who has less experience for a team as teamlead and provided everything to her so most of the people understood right what kind of person he is, If someone raise these kind of issue to HR about him they suppress the issue then and there So much of bossy attitude if someone doesn't listens to him or raise a voice the next day as you all know we will be fired. Salary: I would suggest ok not so good but yes for salary you can work without bothering anyone minding your own business. Hashtags: Worst company, No ethics, Not employee centric,...Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.