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Engaged Employer

PrimeXBT

Compare

4.7

based on 134 Reviews

Filter reviews by

PrimeXBT Customer Support Manager Reviews

Updated 15 Sep, 2023

Overall Rating

4.6/5

based on 10 reviews

Rating distribution

7 (70.0%)

3 (30.0%)

0 (0%)

Category Ratings

4.7

Job security

4.7

Salary

4.7

Work-life balance

4.6

Company culture

4.6

Skill development

4.6

Promotions

4.6

Work satisfaction

What employees say about PrimeXBT?

Insights from employee reviews on AmbitionBox

Gender based rating

5.0

Rated by Women

1 reviews

4.6

Rated by Men

9 reviews

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10 reviews found

Sort by: Popular

Customer Support Manager in London

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Sep 2023

Likes

Everything is done as agreed: regular payments, good bonuses, and transparent communication

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I don't like the workload, but it's impossible to escape

Employer’s Response

Dear Customer Support Manager in London, Thank you very much for your kind words. We are glad to hear that you find our payments, bonuses, and communication to be up to standard; your satisfaction is our primary aim. We understand your concern about the workload and quite frankly, it's not something we take lightly. We are continually working on strategies to improve this aspect of our working environment and to ensure a better balance for our hard-working staff such as you. We value your contribution to the PrimeXBT team and your feedback is crucial in making these improvements happen. Thank you once again for your feedback. Best Regards, The PrimeXBT Team

Customer Support Manager in London

Full Time

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Aug 2023

Likes

Great incentives, stable salary, no pressure from management

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Communicating with so different people from around the world is always difficult

Customer Support Manager in London

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Jul 2023

Likes

Great room for personal and professional improvement, reasonable bonuses, constant motivation

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Demanding customer

Customer Support Manager in London

Full Time

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Jun 2023

Likes

New experience in the financial industry, good salary and bonuses, polite management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Intense workload, a lot of calls to answer

Customer Support Manager in London

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jun 2023

Likes

The comprehensive training provided, covering not only fundamental aspects but also in-depth knowledge of brokerage services

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Work Details

Work timings: Flexible Timings

Customer Support Manager in London

Full Time

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jun 2023

Likes

The comprehensive training provided, depth knowledge of brokerage services.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Customer Support Manager in New York

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 28 Feb 2023

Likes

Access to training and professional development programs

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

You are reading trusted reviews. Keep reading to find out more about PrimeXBT.

Customer Support Manager (working remotely)

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Sep 2023

Likes

Great overall conditions, happy with them

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The job is tiresome itself, regardless the company

Customer Support Manager (working remotely)

Full Time

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Aug 2023

Likes

Adequate payments, regular bonuses, and paid leaves

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Very extreme workload, difficult financial terms to learn

Customer Support Manager (working remotely)

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Jan 2023

Likes

Ability to work online, a wide room for professional improvement, ability to stay tuned to current forex trends

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Strict requirements for candidates and high entry level

Top trending discussions

View All

I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC -18 LPA + 2.5L variable. what is current value in market for Kubernetes skillset? How can I negotiate to get better offer?

Got a question about PrimeXBT?

Ask anonymously on communities.

Similar Designation Reviews

Analyst (working remotely)

Investment Management Department Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2022

Likes

Sehr freundliche Mitarbeiter, die am Anfang immer geoholfen haben grobzugiges Gehalt

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

zu viel Arbeitsstunden

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Es ist schade, dass Sie aufgrund Ihrer Arbeit nicht viel Zeit für die individuelle Entwicklung haben. Dennoch sind wir dankbar, dass Sie sich entschieden haben, diese Erfahrung zu teilen. Die Unternehmensleitung berücksichtigt solche Bewertungen, wenn sie Maßnahmen ergreift, um den Zeitplan mitarbeiterorientierter zu gestalten!

Other PrimeXBT Reviews

Senior Trader in London

Full Time

Trading Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2023

Likes

Multi-asset trading platform, convenience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The platform's interface can seem a bit overwhelming at first glance

Trading Head in London

Full Time

Head of Trading Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Nov 2023

Likes

Instant trade execution, charting tools, asset variety

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The lack of phone support is a concern

Trader in London

Full Time

Trading Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Oct 2023

Likes

Leverage trading, profit opportunities

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The website sometimes faces technical glitches

Financial Analyst in London

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Oct 2023

Likes

Charting tools, security

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I wish the platform was more optimized for mobile used

Trading Associate in London

Full Time

Trading Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Oct 2023

Likes

Security system, two-factor authentication

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Withdrawal time could be faster

Financial Analyst in London

Full Time

Finance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 Sep 2023

Likes

Healthy corporate culture enhanced with regular meetings and transparent communication

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Challenging schedule

Employer’s Response

We appreciate you taking the time to share your experiences at PrimeXBT. We're glad to hear that you have found our corporate culture and communication to be transparent and healthy. Regarding your comment about the challenging schedule, we understand that balancing work and life can occasionally be demanding. We strive to maintain a fair and balanced workload for all our staff, and your feedback is a helpful part of this process. We continually assess our scheduling policies, and your comments will certainly figure into these considerations. Once again, thank you for your valuable feedback. We aspire to keep our positive aspects thriving and continuously work on the areas needing improvements. Best regards, The PrimeXBT Team

Financial Analyst in London

Full Time

Finance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Jul 2023

Likes

Good financial bonuses, salary, cooperation with other departments

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

A lot of duties to do, complicated communication with some dwpartments

Investment Consultant in London

Full Time

Investments Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Oct 2023

Likes

Convesting feature

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Higher than average fees

Work Details

Work days: Monday to Friday

Software Developer in Frankfort

Full Time

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Aug 2023

Likes

Salary, attitude of management, professional growth

Salary - Good
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Busy schedule, a lot of responsibilities

Financial Analyst in London

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jul 2023

Likes

Knowledgeable and experienced management, great rewards for motivation

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Very busy schedule

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PrimeXBT Customer Support Manager London Reviews

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PrimeXBT Financial Analyst Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 PrimeXBT reviews submitted by PrimeXBT employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if PrimeXBT is the right company for you.