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PharmEasy

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3.7

based on 974 Reviews

Video summary

Filter reviews by

PharmEasy Customer Delight Officer Mumbai Reviews

Updated 21 Dec, 2023

Overall Rating

3.1/5

based on 17 reviews

Rating distribution

5 (33.3%)

2 (13.3%)

1 (6.7%)

2 (13.3%)

5 (33.3%)

Category Ratings

3.1

Salary

3.0

Company culture

3.0

Skill development

2.9

Job security

2.9

Work-life balance

2.9

Work satisfaction

2.8

Promotions

What employees say about PharmEasy?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

75% employees reported

Flexible timing

62% employees reported

No travel

70% employees reported

View more detailed insights

Gender based rating

2.8

Rated by Women

4 reviews

3.3

Rated by Men

9 reviews

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17 reviews found

Sort by: Popular

Customer Delight Officer in Mumbai

Full Time

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jun 2023

Likes

Everything good working atmosphere, support from seniors, right to keep our point equally along with our seniors.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Delight Officer in Mumbai

Full Time

High margin substitute Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jul 2022

Likes

Nothing, Nothing at all

Dislikes

Most pathetic company ever seen in life, management and operations people do not understand people's problems at all. Basically it's a third class BPO job. No one should join this company. So much of pressure for target your personal life get's imbalanced due to their stupid sales target. It's a sales BPO. They make people sell their medicines substitutes which customer never agrees to take and on that they keel target which is very nonsense thing...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Delight Officer in Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Aug 2022

Likes

Work ethics, team support, transparency.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only one week off provides

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Delight Officer in Mumbai

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 19 Apr 2021

Likes

Please do not join if you are looking for a long term job and career growth.

Dislikes

Lack of growth opportunities. Biased approach towards employees.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Delight Officer in Mumbai

Full Time

Customer delight officer Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Jun 2022

Likes

That was best work experience ever in my life no pressure at all just simply work

Salary - Excellent
Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

That new things started that selling otc product that was really headache

Work Details

Best experience

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Delight Officer in Mumbai

Full Time

Pharmaceutical & Biotechnology Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 11 Nov 2020

Likes

They accept annual leave and sick leave

Dislikes

Don't have any job security

Salary - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Good bad both

Work timings: Flexible Timings

Customer Delight Officer in Mumbai

Other Hospital Staff Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 22 Oct 2021

Likes

Work environment really bad there is no job safety in order to sustain in pharmeasy u have to upsell their products otherwise they will remove you. The only thing which I like abt pharmeasy is they provided wfh facility in pandemic situation wer no other online pharmacy has done.

Dislikes

Upselling their products. Instead of improving customers satisfaction their main aim was to sell their products. Which they clearly stated to everyone in training period after u come on board every statement made by them is different.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Terrible

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about PharmEasy.

Customer Delight Officer in Mumbai

WCT Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Nov 2021

Likes

Only the training part. Training department is the only dept which is good.

Dislikes

Many things

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Worst

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Delight Officer in Mumbai

Inbound Process Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 08 Apr 2021

Likes

company doesn't help there employees in bad situation,

Dislikes

company treat as labours not as employee

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

difficult

Work days: Rotational Shift (Flexible Timings)

Customer Delight Officer in Mumbai

ORDER ON CALL Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Dec 2019

Likes

I'VE BEEN WORKING IN PHARMEASY FOR ONE AND HALF YEAR MY EXPERIENCE WITH PHARMEASY HAS BEEN PRETTY GOOD , I HAVE LEARNT OR DEVELOPED SO MANY SKILLS , WORK ENVIRONMENT IS COOL ALL THE PEOPLES ARE VERY KIND AND AND HELPFUL,SALARY IS AVERAGE AS COMPARE TO OTHER COMPETITORS BUT THERE IS LEES WORKING WITHOUT ANY PRESSURE I THINK IT'S BETTER TO WORK IN PHARMEASY INSTEAD OF RETAIL PHARMACY

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

THERE ARE LESS OPPORTUNITIES I CAN SAY NO CAREER PROGRESSION , LOT OF ISSUES REGARDING BREAK TIMINGS , WORST THING IS SHIFT TIMING ALL THINGS ARE GOOD IT WOULD BE BETTER IF YOU PUT THE MAXIMUM EFFORT ON THEM.

Work Details

I AM A BACHELOR PHARMACIST WORKED IN TWO DEPARTMENT , MY WORK WAS ORDER CONFIRMATION, TALKING CALLS , PRESCRIPTION VERIFICATION AND HANDLING SOME QUERIES OF CUSTOMER .

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Delight Officer in Mumbai

Escalation Desk Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Jun 2022

Likes

Company policies and culture

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Company management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Delight Officer in Mumbai

Backend Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Aug 2019

Likes

Employee satisfaction

Skill development - Good

Dislikes

Favoritism, groupism

Salary - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Delight Officer in Mumbai

Subscription Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Oct 2018

Likes

Supporting & Encouraging Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Very Strict Policies

Work Details

Fantastic

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Delight Officer in Mumbai

Csa Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Feb 2019

Likes

Nothing

Dislikes

Everything...

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Terrible

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Delight Officer in Mumbai

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Dec 2023

Likes

Nothing

Dislikes

Job security

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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PharmEasy Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 PharmEasy reviews submitted by PharmEasy employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if PharmEasy is the right company for you. 75% of employees reported the...Read more