Medlife Customer Success, Service & Operations Department Reviews

Likes

All IT related issue resolving coordinated with vender for ILL DOWN ,Printer not working and raised the complaint etc server configuration .give to permission and login credential.

Dislikes

Not providing proper traing regarding for application of medlife .

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Not working

Dislikes

Job security not there

Work Details

5 year I had work good experience company gavee lot

Work timings: Flexible Timings

Likes

work culture and coworkers support

Dislikes

No dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Overall experience was good..

Dislikes

Company management. Politics

Work Details

Work timings: Flexible Timings

Likes

Feel Better

Dislikes

Yes

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Likes

It was all good in the beginning while the Company was still a start up. However, with the change of management there was nothing to like about working at Medlife. There was absolutely no job security and the work environment was getting worse day by day. Management started hiring TLs and Managers who were more keen on terminating agents. It was more like a new born kid (New hired agent) was asked to run even before he could learn to crawl. Everything including Training, Quality, Operations...was an absolute joke managed by a group of jokers. Operations team is infected with germs of hatred and politics. Attrition has sky rocketed but management is happy as their jobs are secured....Read More

Dislikes

Medlife has the worst work Environment when compared to other companies. Agents are treated like cattle and there are no career growth opportunities. However growth opportunities are provided for those who are good at back biting and would go down to any level for better appraisal and growth. Operations support is pathetic and couple of TLs do not even have a basic knowledge of handling simple Customers queries let alone handling escalations. Agents are badly treated and this reflects on the Customers as well....Read More

Work Details

Generally speaking, my work was to handle day to day operations including Training and Quality. My work would also involve me to handle Customer escalations and provide floor support.

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Improvement learning new concepts, support n encouragement

Dislikes

Environment

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

You can't get opportunity to showcase your talents and nobody will encourage your skills lot of partiality this is how my experience was...

Dislikes

So much of partiality from team leaders and management..

Work Details

I was working as a pharmacist for the period of 2 years

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.