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Lastminute.com

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based on 55 Reviews

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55
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311
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6
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Filter reviews by

Lastminute.com Customer Success, Service & Operations Department Reviews

Updated 6 Mar, 2025

Overall Rating

2.4/5

based on 16 reviews

Rating distribution

5

2 (12.5%)

4

2 (12.5%)

3

4 (25.0%)

2

2 (12.5%)

1

6 (37.5%)

Category Ratings

3.0

Salary

2.7

Job security

2.5

Company culture

2.5

Skill development

2.5

Work satisfaction

2.4

Work-life balance

2.4

Promotions

What employees say about Lastminute.com?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

56% employees reported

Flexible timing

44% employees reported

No travel

49% employees reported

View more detailed insights

Gender based rating

3.3

Rated by Women

5 reviews

2.0

Rated by Men

11 reviews

Lastminute.com is rated 2.4 out of 5 stars on AmbitionBox, based on 16 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction wi ... Read more

Lastminute.com is rated 2.4 out of 5 stars on AmbitionBox, based on 16 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

2.4

• 16 Reviews

Engineering - Software & QA

3.1

• 13 Reviews

Food, Beverage & Hospitality

3.2

• 6 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

16 reviews found

Sort by: Popular

Associate in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Jan 2025

Likes

Nothing

Dislikes

For the banglore location they don't care of agent's and TL's, no work life balance, if you sick than you need to inform at least two weeks earlier, they never appreciate if you worked hard. People who worked for banglore location they told me about the politics of quality team and manager.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Customer Support Analyst in Bangalore / Bengaluru

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Escalation Specialist in Bangalore / Bengaluru

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Feb 2025

Likes

Salary - Good

Dislikes

Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Operations Executive in Bangalore / Bengaluru

Full Time

·

Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 26 Aug 2023

Likes

I like to work here because of the pay scale

Skill development - Good

Dislikes

Too much work pressure

Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Quality Analyst in Pune

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 02 Nov 2023

Likes

Shifts

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Work life balance was not there

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Office Clerk in Bangalore / Bengaluru

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

2.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jun 2023

Likes

Very good but not satisfied

Salary - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Ambience is not so good

Skill development - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Support Agent in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Apr 2023

Likes

Salary

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good

Dislikes

A single day off only

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Lastminute.com.

Escalation Specialist in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 06 Mar 2025

Likes

Nothing as such

Dislikes

Culture

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Escalation Specialist in Bangalore / Bengaluru

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Dec 2023

Likes

Work life

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No clear process

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 May 2023

Likes

Pink color

Dislikes

People of lastminute.com

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 19 Oct 2024

Likes

They have the good skills and knowledgeable skillfull events is happening. They own the security of there staffs.

Salary - Excellent
Skill development - Excellent

Dislikes

The whole management is only recognising there local peoples for the new projects and new offers.

Promotions - Bad
Company culture - Poor
Work-life balance - Poor

Process Specialist in Bangalore / Bengaluru

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Feb 2023

Likes

Good environment

Dislikes

Nothing much

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Agent - Customer Support in Bangalore / Bengaluru

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Nov 2024

Likes

Nothing is good

Dislikes

Everything is worst

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

GDS backoffice Agent in Bangalore / Bengaluru

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Jul 2023

Likes

Nothing to be liked

Dislikes

Worst company I have worked ever

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Escalation Specialist in Bangalore / Bengaluru

Full Time

·

Operations Department

3.0

posted on 29 Jan 2024

Overall Rating

Process Analyst in Pune

Full Time

·

Operations Support Department

1.0

posted on 08 Dec 2023

Overall Rating

Top trending discussions

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Career suggestion

I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC -18 LPA + 2.5L variable. what is current value in market for Kubernetes skillset? How can I negotiate to get better offer?

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More about working at Lastminute.com

HQ - London, United Kingdom
Internet
201-500 Employees (Global)

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 16 Lastminute.com reviews submitted by Lastminute.com employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Lastminute.com is the right company for you. 56% of employe...es reported the working days at Lastminute.com as Monday to Saturday. 56% employees reported the work timings at Lastminute.com as Strict timing. Read more

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Lastminute.com Reviews >
Lastminute.com Customer Success, Service & Operations Department Reviews Reviews

Lastminute.com Salaries in Customer Success, Service & Operations Department in India

Escalation Specialist 10 salaries	₹4.4 L/yr - ₹7.5 L/yr
Customer Support Executive 7 salaries	₹3.5 L/yr - ₹4 L/yr
Customer Service Executive 4 salaries	₹3.1 L/yr - ₹3.9 L/yr
Customer Support Specialist 4 salaries	₹4 L/yr - ₹5 L/yr
Customer Support Associate 3 salaries	₹3.4 L/yr - ₹4 L/yr

Explore more salaries

Employee Benefits at Lastminute.com Customer Success, Service & Operations Department

Office cab/shuttle

1 total response

Health insurance

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

View All

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