KPI Partners Engineering - Software & QA Department Reviews

Employer’s Response

Thank you for taking the time to share your feedback with us, and We take all feedback seriously and are committed to addressing your concerns. Regarding the points you raised about our Background Verification (BGV) process and job security, we want to clarify our approach to ensure transparency and integrity in our hiring practices. We have a robust BGV system in place to verify the credentials and work experience of all candidates before they join our company. This is to maintain a high standard of ethics and authenticity within our workforce. If, during the BGV process, we discover any candidate who has provided false or misleading information regarding their work experience, it results in immediate termination. We have a zero-tolerance policy towards such practices, as it undermines the trust we place in our employees. In cases where a candidate's performance is satisfactory, and the management approves, we do review the situation if they are found to have misrepresented their experience to negotiate a higher package. In such instances, we strive to find a fair resolution by either adjusting the package accordingly or, if necessary, parting ways amicably. Our priority is to maintain an environment of integrity and transparency for all our employees. We value the trust and dedication of our team members, and we are continuously working to improve our processes to ensure a positive and secure work experience for everyone. We would like to extend an invitation to discuss your concerns further. Please feel free to reach out to our HR department, and we will be more than willing to address any specific issues you may have faced during your time with us.

Employer’s Response

Thank you for taking the time to share your feedback. We appreciate all forms of input as it helps us to identify areas for improvement. However, we would like to address the points you raised and provide some context: Compensation: While you mentioned that our compensation was average, we strive to ensure that our employees are fairly compensated for their skills and contributions. Our salary packages are designed to align with industry standards and are regularly reviewed to remain competitive. We understand that individual expectations may vary, and we encourage open communication with our HR department to address any concerns regarding compensation. Communication: We apologize if you experienced a lack of effective communication during your time with us. We take pride in maintaining an excellent communication system within our company. We have regular company-wide meetings, such as the All Hands Meeting (AHM), where updates on important company happenings are shared with all employees. Additionally, we provide various channels for employees to express their concerns or ask questions, including direct communication with managers, HR representatives, or through our internal communication platforms. We are continuously working to improve our communication channels to ensure that information flows efficiently and transparently throughout the organization. Management: We regret that you found our management to be very bad. We strive to maintain a supportive and professional work environment, where managers are trained to provide guidance and support to their teams. Your specific concerns are important to us, and we would appreciate it if you could provide us with more details or examples of the issues you encountered. This will help us address any shortcomings and implement necessary improvements. Job Security: We understand that job security is a significant concern for employees. However, it is important to note that our company has a rigorous interview and assessment process in place to ensure that we hire the best-fit candidates who possess the necessary skills for the job. We provide extensive training and support to help employees develop their skills and succeed in their roles. In exceptional cases where employees are unable to meet the required performance standards, even after receiving months of training and support, we may need to take difficult decisions to maintain the overall productivity and effectiveness of the organization. We value our employees and aim to provide a positive work environment. Your feedback is essential in helping us identify areas of improvement and make the necessary changes to enhance our overall employee experience. We encourage you to reach out to our HR department or management team directly to further discuss any concerns you may have had during your time with us. Thank you again for sharing your thoughts. We genuinely appreciate your feedback and hope to learn from this experience to better serve our employees in the future.

Employer’s Response

Thank you for taking the time to share your feedback. We understand that you have concerns regarding our work-from-home policy, communication gaps in management, job security, and accountability. We appreciate the opportunity to address these issues and provide some clarity. Firstly, we would like to emphasize that we offer one of the best packages in the industry to our employees. We understand the importance of providing competitive compensation and benefits to attract and retain top talent. We continuously strive to ensure that our employees are fairly rewarded for their hard work and dedication. Regarding the work-from-home policy, we would like to clarify that remote work was made available to all employees since the onset of the COVID-19 pandemic. While we have transitioned back to working from the office for some positions, remote work is still an option for our employees who meet the necessary criteria. We believe in providing flexibility wherever possible to ensure a healthy work-life balance. Communication is crucial within any organization, and we have a well-defined hierarchy in place to address this. Our communication channels include leads, managers, and directors who act as points of contact for employees. Additionally, our Human Resources (HR) department is always available to provide assistance and support when needed. We encourage our employees to utilize our feedback box and monthly AHM meeting to raise any concerns they may have. We value open dialogue and strive to maintain transparency throughout the organization. We understand the importance of job security and accountability. While we make every effort to provide a stable and secure work environment, it's important to note that in exceptional cases, decisions may be made to part ways with underperforming employees. However, these decisions are not taken lightly and are based on a thorough assessment, which includes multiple chances for improvement, corporate training programs, and a dedicated Learning and Development (L&D) initiative. Our aim is to support employees in their professional growth and success. We appreciate your feedback and take it seriously. We are constantly working to improve our processes and address any concerns raised by our employees. If you have any further concerns or suggestions, we encourage you to reach out to our HR department directly. We value your input and remain committed to providing a positive and rewarding work environment for all our employees. Thank you again for sharing your thoughts.

Employer’s Response

Thank you for taking the time to leave a review. We understand that the current market situation has been challenging for everyone, and we are doing our best to support our employees during these uncertain times. In the event that something does go wrong, we are committed to ensuring that our employees are fairly compensated for their hard work. With that said, we do face certain limitations when it comes to sustaining employees who have been on the bench for an extended period of time without participating in any activities or successfully cracking interviews after months of training. While we would love to provide employment opportunities for all of our candidates, our ability to sustain employees who are not actively contributing to our business can be difficult in such a competitive market. We appreciate your understanding and hope that you will continue to support us as we navigate these challenges. Please don't hesitate to reach out to us if you have any further questions or concerns. If you still have any questions you can always contact the KPI HR team with any concerns at hrindia@kpipartners.com. Thanks