This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 20 Nov, 2024
Overall Rating
4.3/5
How AmbitionBox ratings work?
Category Ratings
4.5
Work-Life balance
4.3
Company culture
4.3
Salary & Benefits
4.0
Job Security
4.0
Skill development
4.0
Promotions/Appraisal
4.0
Work Satisfaction
Kapture CX is rated
4.3 out of 5 stars on
AmbitionBox, based on 3 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Kapture CX is rated
4.3 out of 5 stars on
AmbitionBox, based on 3 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
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Popular
Customer Success Manager in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2024
Likes
It's a good environment if you know how to manage communication between different teams.
Dislikes
Recent uncertainty regarding job security is a concern
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Success Manager in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 09 Jan 2024
Likes
Salary on time
When I joined my manager was really helpful and supportive, unfortunately he is not in the system any more
Nice office
Dislikes
No process
In case of a customer facing role( implementation, support and success) you have to coordinate with tech and product team which is a pain in itself. Most of them are rude and you to after them to discuss the requirements.
There was a new leadership team that was hired in May post funding. All the VPs hired have left in less than 6 mon including the one who was there for 5+ years.
You will only have to face escalations as tech points are always delayed and mostly by months.
The platform is quiet unstable and lot of recurring issue occurs.
Sometime it takes months to resolve P0 issues.
No hybrid model
In case someone from product team is required over a client call trust me its an herculean task to set up a call. You have to beg them for it. In case you take approval then you have to ask for the time, in case you see a empty slot on their calendar and book a slot, they will never join. Yoi need to ask first before booking . How pathetic is this
The company is very tech team centric and not customer centric...Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Success Manager in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
Deep focus on planning and strategic thinking
Dislikes
Team building activities
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Kapture CX, Bangalore / Bengaluru Customer Success Managers
How is Kapture CX to work for?
Kapture CX is rated 4.3 out of 5, based on 3 reviews by employees on AmbitionBox.
Kapture CX is known for Work-Life balance which is rated at the top and given a rating of 4.5. However, Job Security is rated the lowest at 4.0 and can be improved. To know first hand how it is like to work at Kapture CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Kapture CX?
According to AmbitionBox ratings, Kapture CX employees rate its salary and benefits as 4.3 out of 5. You can know more about Kapture CX Salaries at AmbitionBox
How is the work culture at Kapture CX?
Work culture is rated 4.3 at Kapture CX by 3 employees. While job security is rated 4.0 and work-life balance is rated 4.5 at Kapture CX. Read detailed reviews by employees of Kapture CX on AmbitionBox.
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Kapture CX Bangalore / Bengaluru Reviews by Designations