IFB Customer Service Associate review

What employees say about IFB?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

87% employees reported

Strict (9am - 6pm)

83% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

2.4

Rated by Women

11 reviews

3.0

Rated by Men

8 reviews

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Top Mentions in IFB Customer Service Associate Reviews

21 reviews found

Sort by: Popular

Customer Service Associate in New Delhi

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 07 May 2022

Likes

The company is very good for freshers to start their life career.

Skill development - Good

Dislikes

Employee is not given leave.If you take leave, you do not even give incentives along with your salary.

Job security - Bad
Promotions - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

This company is good to work in professional life. Beginners can do well.But personal life is not good. Holidays are not available. Can't think of some of my vacations.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Gorakhpur

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Customer Service Associate in Bangalore / Bengaluru

Full Time

Voice \/ Blended Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 04 Jan 2025

Likes

Good environment,food facility,cafeteria

Salary - Good

Dislikes

More pressure, can't handle the quries of the customer

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Customer Service Associate in Margao

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Oct 2024

Likes

Job environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to mention

Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer service association Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Jun 2024

Likes

Good environment, facility, food .

Work satisfaction - Good
Company culture - Good

Dislikes

Overtime, no break timing, etc

Promotions - Poor

Customer Service Associate in New Delhi

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Jan 2024

Likes

Nothing

Job security - Good

Dislikes

No job security Dirty politics Pooor management and TL No appraisal

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Nov 2023

Likes

Nothing just don't join

Dislikes

Same jo upar likha hai bc use pado

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

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Customer Service Associate in Bangalore / Bengaluru

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Mar 2023

Likes

Nothing Worst Company

Dislikes

We not have benifits so much pursuing they not treat employees properly behave so rudely

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Associate in New Delhi

Full Time

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Apr 2023

Likes

Environment

Salary - Good
Company culture - Good
Work-life balance - Good

Dislikes

Management is not good here.

Skill development - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 01 Jan 2024

Likes

Work culture was good.

Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

There was no performance appraisals.

Promotions - Bad

Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2024

Likes

Nothing is there

Dislikes

Everything is dislike

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Customer Service Associate in Bangalore / Bengaluru

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Nov 2021

Likes

Worst place to work as their is no promotion..

Dislikes

No activities Manager is oly money minded No sense of humor

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Horrible, as their is no activities also if we talk anything oly thing they do as they start to target...

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

CSA Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Apr 2022

Likes

Nothing

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Customer Service Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 21 Dec 2020

Likes

Supportive team members

Skill development - Good

Dislikes

They won't give you experience or relieving letter even after a year.

Salary - Bad
Promotions - Poor
Company culture - Poor

Work Details

Work timings: Strict Timings

Customer Service Associate in New Delhi

Kitchen appliances Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 May 2021

Likes

You will get salary on time.

Dislikes

They are concerned sales and sales only. If there won't be sales pitch on call they will mark it as fatal. They won't approve your leaves and you sick leave should be planned too otherwise a warning letter will be issued There is a lot of politics in company Management won't address your issue.. Overall very bad experience.....

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Drastic

Work days: Monday to Friday (Strict Timings)

Customer Service Associate in New Delhi

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Sep 2021

Likes

work place is very friendly

Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

internal growth

Work Details

work pressure is not to high, friendly nature .

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Okhla

Full Time

Csa Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jul 2021

Likes

There is no growth in company and management is worst manager doesn't treats employees well

Dislikes

Worst management worst manager

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Customer Service Associate in New Delhi

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 31 Jul 2020

Likes

No support is their they are calling full strength in office

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

They don't care about employees they ask u for work even when you are dying

Salary - Bad
Promotions - Bad
Company culture - Poor

Work Details

It's awesome before Corona virus

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Goa

Service centre Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2019

Likes

It was an very good experience...very good team mates...my first job and learnt a lot , excellent atmosphere#work learn and grow

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing ...IFB excellent only one thing no company transport facilities to employees

Work Details

I wan an customer service associate... mostly handeling out bound calls for essential sales in service centre department

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 24 Dec 2023

Likes

Product

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good

Dislikes

😔

Promotions - Bad

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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