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3.6

based on 1.2k Reviews

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IFB Customer Service Associate Reviews

Updated 4 Jan, 2025
Overall Rating
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2.5/5
based on 20 reviews

Rating distribution

Category Ratings

2.7

Job security

2.4

Salary

2.4

Work-life balance

2.3

Company culture

2.3

Skill development

2.3

Work satisfaction

1.7

Promotions

What employees say about IFB?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

Monday to Saturday

87% employees reported

Strict (9am - 6pm)

Strict (9am - 6pm)

83% employees reported

No travel

No travel

80% employees reported

View more detailed insights

Gender based rating

2.4
female

Rated by Women

11 reviews

2.5
male

Rated by Men

7 reviews

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Top Mentions in IFB Customer Service Associate Reviews

20 reviews found

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Top IFB Customer Service Associate Interview Questions

asked in Customer Service Associate interview
Q1. 3)what are the languages you are fluency with?
View answers (2)
asked in Customer Service Associate interview
Q2. What is the main thing needs in customer service?
View answers (2)
asked in Customer Service Associate interview
Q3. What do you know about customer service?
View answers (3)
asked in Customer Service Associate interview
Q4. 2)what did you know about ifb?
View answers (2)
asked in Customer Service Associate interview
Q5. How do yo handle the customer?
View answers (2)
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Interview Tips & Stories
1w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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IFB Customer Service Associate Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 20 IFB reviews submitted by IFB employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IFB is the right company for you. 87% of employees reported the working days at I...FB as Monday to Saturday. 92% employees reported the work timings at IFB as Strict timing. Read more
IFB Customer Service Associate Salary
based on 101 salaries
₹1.5 L/yr - ₹4 L/yr
10% less than the average Customer Service Associate Salary in India
View more details
Employee Benefits for IFB Customer Service Associate
softskill
Job/Soft skill training
1 total response
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
cab
Office cab/shuttle
0 total responses
View All
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