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IFB Customer Service Associate Reviews

based on 19 reviews

Updated 26 Oct, 2024

Overall Rating

2.6/5

How AmbitionBox ratings work?

5

4

4

4

3

2

2

2

1

7

Category Ratings

2.6

Job Security

2.4

Skill development

2.4

Work-Life balance

2.4

Work Satisfaction

2.3

Company culture

2.2

Salary & Benefits

1.8

Promotions/Appraisal

IFB is rated 2.6 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Read more

IFB is rated 2.6 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Top Mentions in IFB Customer Service Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

19 reviews found

Sort by: Popular

Customer Service Associate in Margao

Full Time

·

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 Oct 2024

Likes

Job environment

Dislikes

Nothing to mention

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Customer service association Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 25 Jun 2024

Likes

Good environment, facility, food .

Dislikes

Overtime, no break timing, etc

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Customer Service Associate in New Delhi

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

1.0

Work-Life Balance

posted on 01 Jan 2024

Likes

Nothing

Dislikes

No job security Dirty politics Pooor management and TL No appraisal

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Top IFB Customer Service Associate Interview Questions

asked in Customer Service Associate interview

Q1. 3)what are the languages you are fluency with?

View answers (2)

asked in Customer Service Associate interview

Q2. What is the main thing needs in customer service?

View answers (2)

asked in Customer Service Associate interview

Q3. What do you know about customer service?

View answers (3)

asked in Customer Service Associate interview

Q4. 2)what did you know about ifb?

View answers (2)

asked in Customer Service Associate interview

Q5. How do yo handle the customer?

View answers (2)

Customer Service Associate in New Delhi

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 05 Nov 2023

Likes

Nothing just don't join

Dislikes

Same jo upar likha hai bc use pado

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 19 Mar 2023

Likes

Nothing Worst Company

Dislikes

We not have benifits so much pursuing they not treat employees properly behave so rudely

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

Full Time

·

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 12 Apr 2023

Likes

Environment

Dislikes

Management is not good here.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 01 Jan 2024

Likes

Work culture was good.

Dislikes

There was no performance appraisals.

You are reading trusted reviews. Keep reading to find out more about IFB.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 03 Oct 2024

Likes

Nothing is there

Dislikes

Everything is dislike

Discover interview dos and don'ts from real experiences

Customer Service Associate in New Delhi

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

1.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 07 May 2022

Likes

The company is very good for freshers to start their life career.

Dislikes

Employee is not given leave.If you take leave, you do not even give incentives along with your salary.

Work Details

This company is good to work in professional life. Beginners can do well.But personal life is not good. Holidays are not available. Can't think of some of my vacations.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 17 Nov 2021

Likes

Worst place to work as their is no promotion..

Dislikes

No activities Manager is oly money minded No sense of humor

Work Details

Horrible, as their is no activities also if we talk anything oly thing they do as they start to target...

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

CSA Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 23 Apr 2022

Likes

Nothing

Dislikes

Everything

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Customer Service Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 21 Dec 2020

Likes

Supportive team members

Dislikes

They won't give you experience or relieving letter even after a year.

Work Details

Work timings: Strict Timings

Customer Service Associate in New Delhi

Kitchen appliances Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 May 2021

Likes

You will get salary on time.

Dislikes

They are concerned sales and sales only. If there won't be sales pitch on call they will mark it as fatal. They won't approve your leaves and you sick leave should be planned too otherwise a warning letter will be issued There is a lot of politics in company Management won't address your issue.. Overall very bad experience.....

Work Details

Drastic

Work days: Monday to Friday (Strict Timings)

Customer Service Associate in New Delhi

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 08 Sep 2021

Likes

work place is very friendly

Dislikes

internal growth

Work Details

work pressure is not to high, friendly nature .

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Okhla

Full Time

·

Csa Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 03 Jul 2021

Likes

There is no growth in company and management is worst manager doesn't treats employees well

Dislikes

Worst management worst manager

Work Details

Work timings: Flexible Timings

Customer Service Associate in New Delhi

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

5.0

Work Satisfaction

1.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 31 Jul 2020

Likes

No support is their they are calling full strength in office

Dislikes

They don't care about employees they ask u for work even when you are dying

Work Details

It's awesome before Corona virus

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Goa

Service centre Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Oct 2019

Likes

It was an very good experience...very good team mates...my first job and learnt a lot , excellent atmosphere#work learn and grow

Dislikes

Nothing ...IFB excellent only one thing no company transport facilities to employees

Work Details

I wan an customer service associate... mostly handeling out bound calls for essential sales in service centre department

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Accounting & Taxation Department

4.0

posted on 24 Dec 2023

Overall Rating

Customer Service Associate in Goa

Full Time

·

After Sales Service & Repair Department

3.0

posted on 07 Apr 2024

Overall Rating

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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More about working at IFB

HQ - Kolkata, West Bengal, India
Consumer Electronics & Appliances
1k-5k Employees (India)
Public
Industrial Machinery
Auto Components

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IFB Customer Service Associate Reviews by Locations

IFB Customer Service Associate New Delhi Reviews
IFB Customer Service Associate Bangalore / Bengaluru Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 IFB reviews submitted by IFB employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IFB is the right company for you. 87% of employees reported the working days at I...FB as Monday to Saturday. 92% employees reported the work timings at IFB as Strict timing. Read more

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IFB Customer Service Associate Reviews

Gender Based Ratings for IFB Customer Service Associate

based on 17 reviews

2.8

Rated by 10 Women

Rated 2.9 for Job Security and 2.6 for Skill Development

2.5

Rated by 7 Men

Rated 2.6 for Work-Life Balance and 2.4 for Job Security

Working Days for IFB Customer Service Associate

based on 19 reviews

Monday to Saturday

87%

Monday to Friday

13%

Work Timings for IFB Customer Service Associate

based on 19 reviews

Strict (9am - 6pm)

Strict (8am - 5pm)

Flexible timing

83%

9%

8%

Shift Timings for IFB Customer Service Associate

based on 19 reviews

Day shift

100%

Business Travel for IFB Customer Service Associate

based on 19 reviews

No travel

80%

Within city

20%

IFB Customer Service Associate Salary

based on 96 salaries

₹1.5 L/yr - ₹3.2 L/yr

10% less than the average Customer Service Associate Salary in India

View more details

Employee Benefits for IFB Customer Service Associate

Job/Soft skill training

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

View All

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