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3.3

based on 317 Reviews

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Icertis Customer Success, Service & Operations Department Reviews

Updated 5 Mar, 2025
Overall Rating
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3.0/5
based on 15 reviews

Rating distribution

Category Ratings

3.3

Salary

2.6

Company culture

2.6

Work-life balance

2.5

Skill development

2.4

Job security

2.4

Promotions

2.3

Work satisfaction

What employees say about Icertis?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

78% employees reported

Flexible timing

Flexible timing

64% employees reported

No travel

No travel

73% employees reported

View more detailed insights

Gender based rating

2.5
female

Rated by Women

4 reviews

3.1
male

Rated by Men

11 reviews

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Explore Reviews by Department

View All
Customer Success, Service & Operations
3.0
 • 15 Reviews
Engineering - Software & QA
3.4
 • 137 Reviews
Consulting
3.5
 • 62 Reviews
Data Science & Analytics
3.5
 • 16 Reviews
Project & Program Management
2.9
 • 13 Reviews
IT & Information Security
3.1
 • 12 Reviews
Top Mentions in Icertis Customer Success, Service & Operations Department Reviews

15 reviews found

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Discover interview dos and don'ts from real experiences

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 Icertis reviews submitted by Icertis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Icertis is the right company for you. 78% of employees reported the worki...ng days at Icertis as Monday to Friday. 64% employees reported the work timings at Icertis as Flexible timing. Read more
Icertis Salaries in Customer Success, Service & Operations Department in India
Functional Consultant
29 salaries
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₹4.7 L/yr - ₹14 L/yr

Senior Functional Consultant
22 salaries
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₹10.5 L/yr - ₹20 L/yr

Lead Functional Consultant
7 salaries
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₹15 L/yr - ₹30.8 L/yr

Client Success Manager
5 salaries
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₹21.9 L/yr - ₹31.9 L/yr

Customer Success Manager
3 salaries
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₹26 L/yr - ₹30 L/yr

Explore more salaries
Employee Benefits at Icertis Customer Success, Service & Operations Department
freemeal
Free meal
3 total responses
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
3 total responses
meal
Cafeteria
4 total responses
+2 more benefits
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