Hyperface Customer Success Manager Bangalore / Bengaluru Reviews

Likes

Decent learning since they are into the credit card space and closely work with Banks

Dislikes

Although the culture and the learning is decent the senior Management team needs a complete revamp The SVP - Business Solutions is an absolute puppet to the org who's clueless about the industry, projects and the why and the what. He's become a menace to the org where teams are expected to give him "gyaan" on the happenings of the project because of his lack of knowledge and capability to lead teams effectively His only job is to send out meeting invites and push people to give him KT and share updates to be in the good books of the Senior team. Every team is aware of his incapability and not sure why is he still there There have also been an exodus of exists in the previous 7 months or so followed by silent lay offs in the orgs which ofc didn't go unnoticed and the senior teams have not been transparent about it The company is also burning cash heavily and is in dire need of clients/ banks to stay afloat There is also lack of vision and business and sales teams have 0 knowledge of the company's product suite and are heavily dependent on customer success/ product and engineering Complete lack of coordination among the senior teams where everyone is absolutely clueless on what and how the product should be build Advice to the management - Rebuild your team by hiring folks with solid experience who have gotten their hands dirty ( consultants, Ex PMs , strategy heads who have worked in startups and big product led giantsamf have created impact instead of folks with just brand names who have worked to just follow up and ask for updated in meetings) Have a clear vision and understanding of what we want to achieve. Be transparent about revenue goals , targets and set targets for god sake and be transparent about all the things happening in the company...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.