Hansa Cequity Customer Relation Executive Reviews

Likes

Get to work on diverse domains, various new emerging technologies making you ready for fast paced market. Get to learn project/client management along with data work.

Dislikes

Very rigid policies regarding attendance, It's hard to get approvals for wfh done. Employees are expected to provide supportfrom home on holidays/weekends/leaves whenever critical tasks are there but can't take wfh inscenarios where they have some important task and can't attend office. We do wfh in sickness and take leave rather than applying for it. Never got paid for extra hours of work. Never got any bonuses. Hierarchy isn't really hierarchy, people having more experience are reporting those having significantly less experience. Resourcing is another issue, whenever experience people are required, they would give you newbee, just to cut cost. after 3 months you get to know you trained that newbee with all business knowledge, technical knowledge, management knowledge just him to be discontinued from organization. As he was intern. After some days again new resource is given, who is again a fresher😂😂 Clearly not a good experience. Salary is also a reason, it would be last point....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

1.Peers. 2.Great place for freshers.

Dislikes

1.Below average salaries 2.Too much politics, favouritism and narcissistic seniors. 3.No work life balance 4.No growth opportunities, no professionalism, unethical practices. 5.Highly unfair appraisals are conducted, for which management can't be blamed because the senior staff who serve as mediators engage in office politics. To succeed, you either have to befriend them or flatter them. Hard work often does not lead to good appraisals. I personally saw few people knew about there promotions 3-4 months prior to the cycle though they didn't work. No wonder how management doesn't realise why clients are leaving and attrition is increasing exponentially. 6. Lack of respect for employees: No matter how hard you work, your value won't be recognized unless you befriend certain group-centric leaders who will overhype your contributions. This dynamic undermines genuine effort, leading to frustration among dedicated employees who feel their hard work goes unnoticed. 7.Poor team management/Micromanagement:- Poor team management and micromanagement are significant issues within the organization. Team members are often not treated equally or respectfully, negatively impacting morale and collaboration. Tasks are frequently assigned at the end of the day, just before leaving for home, which creates challenges for employees trying to meet last-minute demands. 8. Lack of communication: The issues outlined above persist because management seems unconcerned and often unaware of them, relying on mediators who may be part of the problem. Employees are hesitant to voice their concerns due to fear of backlash, which contributes to turnover. I urge management to take this negative feedback seriously. The mindset that every employee is replaceable ultimately leads to the loss of valuable talent and clients. Fostering open communication can help retain both....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)