Fossil Group Customer Service Officer Reviews by 7 Employees | Rated 3.5/5

What employees say about Fossil Group?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

60% employees reported

Flexible timing

40% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

1 reviews

3.5

Rated by Men

5 reviews

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7 reviews found

Sort by: Popular

Customer Service Officer in Noida

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Sep 2024

Likes

Easy to sale watches

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service Officer in Bangalore / Bengaluru

Full Time

Retail and customer handling Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Mar 2018

Likes

Fossil is very good company I'm learning so much and I'm gating good incentive also and it's near to my home also

Skill development - Good
Company culture - Good

Dislikes

I like to work fossil but not in adecoo pay roll

Salary - Bad
Job security - Poor
Promotions - Bad

Work Details

I got one fossil watch

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Employee Benefits

Nothing tell now

Customer Service Officer in New Delhi

Contractual

Retail & B2C Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Oct 2023

Likes

Nothing to say.. worst experience with this organisation

Dislikes

Management..

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in New Delhi

Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 23 Oct 2018

Likes

More knowledge to learn here from this company

Salary - Good
Skill development - Good
Promotions - Good
Company culture - Good

Dislikes

I relly like fossil company Fossil is a big name in the industry. I wil always want do with fossil.

Work Details

I was working as sales associate

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Employee Benefits

Incentives

Customer Service Officer in Lucknow

Naan apps Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Mar 2019

Likes

Learning

Work satisfaction - Good

Dislikes

Career growth

Work Details

Everything is fine...

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in New Delhi

Fashion & Accessories Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 20 Apr 2018

Likes

Fossil provinding good salry and here we are learning things and the environment is veri good

Job security - Excellent
Company culture - Excellent

Dislikes

First thing fossil has needs to lounch more verity of watch's because they have only depends only selectd platform like machine,grant,jecculin,verginia.giorgia Second this time they have can't understand our cso they thik we are comming and we are here for time pas we are not doing anything we also trying to achive our target we also need incentives if any senior have any doubt so it's not necessary that cso is responsible there is many thing that fossil have to maintain that nor souting on our cso ....Read More

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Very complicated

Work days: Rotational Shift

Customer Service Officer in Noida

North division Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Aug 2018

Likes

This is the good place to work . You can make yourself more better .

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

It about growth this is average.

Work Details

Its just a place where we can work like other place i can do. But there are some different between fossil n other companies. This ia the better place to work with the good team management.

Work timings: Flexible Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Fossil Group.

Top trending discussions

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Career Growth

2w (edited)

a transformation expert phd corporate strategy professional

What are the biggest lessons you have learned in the corporate world?

_Lessons Learned from 1.3 Years of Remote Work_ 1. Separate friendship and professional work to maintain professionalism. 2. Keep career decisions and sensitive information confidential. 3. Avoid procrastination by staying focused on goals and prioritizing tasks. 4. Focus on personal growth, rather than comparing yourself to others. 5. Set clear boundaries and prioritize tasks to maintain productivity. 6. Maintain a polite and friendly demeanor, even in virtual interactions. 7. Use video conferencing tools to stay connected with colleagues. 8. Prioritize integrity by delivering high-quality work. 9. Take ownership of your career by setting goals and seeking feedback. 10. Establish clear expectations with colleagues and managers. 11. Celebrate achievements and recognize progress to stay motivated. By applying these lessons, I've been able to thrive in a remote work environment.

Got a question about Fossil Group?

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Similar Designation Reviews

Team Lead in Bangalore / Bengaluru

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 07 Jul 2024

Likes

Nothing post pandemic

Dislikes

Post pandemic all the Management changed and it was a Favouritism Game running in the company I'll Mind people Nagative mind's Bad Culture devloped by the ASM & RM useless people good for nothing.

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Sales Executive in New Delhi

Full Time

Retail & B2C Sales Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 20 Dec 2024

Likes

Incentive r good

Salary - Good

Dislikes

Now manager think they r the owner treat staff like labour & servant of their house. Use abuse language. Even HR is pupet.

Job security - Poor
Promotions - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Team Lead in Bangalore / Bengaluru

Full Time

Risk Management & Compliance - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Oct 2024

Likes

Amazing work culture, better pay

Salary - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Top management was not transparent

Skill development - Poor

Sales Manager in New Delhi

Full Time

Marketing Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 01 Oct 2024

Likes

Brand name and earlier leadership was good .

Dislikes

Work culture is now very toxic and all old people have left at senior manager roles .Only people who are not able to get jobs anywhere are the ones slogging.

Skill development - Poor
Job security - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Team Lead in Guwahati

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 22 Sep 2024

Likes

Working culture is brilliant.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

I don't like there RNR program

Sales Executive in Mumbai

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Sep 2024

Likes

Very much happy

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing everything is going

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Goa

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Aug 2024

Likes

because too much learning in fossil group.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Marketing and Communication - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Aug 2024

Likes

Very good atmosphere to work specially in individual stores...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Team Lead in Bangalore / Bengaluru

Full Time

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 May 2024

Likes

Bad place to work. Fossil management is really bad. They don't worry about employees.

Dislikes

Management, Environment, Process, Application. More Manual Work, Nothing is good with Fossil.

Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Sales Manager in Lucknow

Full Time

After Sales Service & Repair Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Sep 2023

Likes

Contract nd market demand

Salary - Excellent
Skill development - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

1.Entire Management team is not good .. 2. under 1.6 years...20 to 30 employees left to Fossil why...? 3. Every six months in change area managers nd 1 years in RM why ....? What is the reason....pls discuss the team nd area managers ,nd store managers also Because this is a big concern of d-groth...

Job security - Bad
Promotions - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Other Fossil Group Reviews

Accounts Receivable in Bangalore / Bengaluru

Full Time

Finance Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 28 Jan 2025

Likes

Work life balance

Salary - Good
Work-life balance - Good

Dislikes

Slow to none skill development Too much focus on cost and FTE reduction Work will be transferred to anyone without in depth analysis putting unnecessary burdon Yearly appraisal in single digit (<5%)

Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Processing Executive in Bangalore / Bengaluru

Full Time

Finance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 04 Dec 2024

Likes

Fossil having good culture but it depends on your manager/lead . How it’s getting implemented I luckily got good TL who is fantastic in terms of work life balance and understanding of people and pushing us to work more

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Low Insurance amount and employee perks

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Gcp Engineer in Bangalore / Bengaluru

Full Time

IT Consulting Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 04 Nov 2024

Likes

Only the fun activities during festivals.

Dislikes

1. Hiring inexperienced managers who don't know how to manage a team. 2. Biased when distributing awards. 3. Salary hike is 2-3% 4. No canteen 5. Transporttation charges are there for pick up and drop of employees. 6. Lot of groupism and politics. 7. Too much micro management from manager.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Sales Associate in Kolkata

Full Time

Retail & B2C Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Feb 2025

Likes

No comments

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Regional Manager in Mumbai

Full Time

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Feb 2025

Likes

The company has strong ethical values which makes it satisfying to work with.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Lot of manual work

Process Executive 1 in Bangalore / Bengaluru

Full Time

Finance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Feb 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Information Security Analyst 3 in Bangalore / Bengaluru

Full Time

IT Consulting Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 Jan 2025

Likes

Salary - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Friday (Strict Timings)

Hyperion Administrator in Bangalore / Bengaluru

Full Time

FinTech Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2025

Likes

Fossil as Brand

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent

Dislikes

Not applicable

SAP FICO Consultant Lead in Bangalore / Bengaluru

Full Time

IT Consulting Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jan 2025

Likes

I really love the culture in Fossil. Employees are valued in all the means and very good work life balance.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Senior Consultant in Kolkata

Full Time

Retail Store Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Jan 2025

Likes

Overall good experience

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Flexibility to exchange job locations inter state wise

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Fossil Group Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Fossil Group reviews submitted by Fossil Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fossil Group is the right company for you. 60% of employees repo...Read more

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