Flex Customer Support Executive Reviews

Likes

1. Impact of Management The employee experience is often directly influenced by the immediate manager. A good manager can make any organization enjoyable to work for, regardless of challenges. Conversely, a poor manager can diminish even the best company policies. 2. Positive Aspects Employee Health Insurance: One notable positive is the organization's health insurance policy, which is beneficial for employees and their families....Read More

Dislikes

1. Understanding Ground Reality Senior management needs to interact with employees at all levels, especially junior to SME levels, to comprehend the challenges they face. A high attrition rate at these levels reflects underlying dissatisfaction that needs immediate attention. 2. Concerns with Market Revision and Promotion Practices Previous Experience and Skills Ignored: Employee evaluations do not consider prior experience or individual skill sets, leading to frustration and disengagement. Unfair Promotion Practices: Deserving candidates should be recognized based on merit and performance rather than having to request or “beg” for increments or promotions. Need for Transparent Evaluation: A clear and fair evaluation process is essential to retain talent and ensure employee satisfaction. 3. Unmanageable Work Expectations Unrealistic demands of working 24x7, especially for AM-level and above, are unsustainable. Such expectations can lead to burnout and decreased productivity, negatively affecting both employees and the organization. 4. Issues with Transport Facilities Radius-based Transport: The current system of transport allocation based on corporation limits is outdated and unfair. Employees living outside corporation limits often face exorbitant rent costs within city limits and prefer saving money by living farther away. Transport should be provided based on a kilometer radius to ensure inclusivity. Transport Team Behavior: Employees report that the transport team is rude and unresponsive to concerns. This affects employee morale and trust in the system. 5. Salary Package Concerns Salary packages are not competitive, forcing employees to adopt cost-cutting measures such as living far from work. A review of salary structures is crucial to align them with market standards....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

All are good for now

Dislikes

Nothing to say for now

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work culture, not that strict on timings

Dislikes

Very slow promotions and nothing much to learn

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

All

Dislikes

No dislikes at the moment

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

No micromanagement

Dislikes

Have Resource crunch

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Zero knowledge GBHR partner team. Very poor employee support

Dislikes

Poor partiality and politics. Senior management guys in gbs procurement team all are old books who not updated so no better improvement in any aspeccts

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Comfortable working Work life balance Overall good

Dislikes

Nothing much to dislikes about flex

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Perfect work life balance

Dislikes

Nill

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Flex always demonstrates a very good culture.. learning will always be there.

Dislikes

Recently there were no much hike in Salary and Promotions also become far from reachable. Even though hybrid work model now a days they are very much strict and making everyone to come to office for atleast 10 days

Work Details

Work policy: 2 weeks

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Chennai Teams and specially the leaders (MDM) are harassing the employees and would make you feel worthless. Team members actively support chennai team mates and have zero professionalism. Managers (GC) and Assistant manager (SM) have a record of mentally harassing employees, male and females both. No action would be taken against them even by the HR after the serious complains.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Opportunities to work cross functional global org Career growth Top down approach goals and KPIs Management believes in continuous improvements Management believes in open door policy

Dislikes

Being a large organisation, management changes happen frequently

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Good benefits like insurance and 45 leaves yearly.

Dislikes

Never join this company you are good talent in IT. Here at senior management level people complete average 13-15 years and now they became each other's buddies and now they ruling and oppressive juniors. In Covid lot of senior management left and new director and VPs prmote there shoe licking basterds. Don't join manager here thing they are king and have huge ego. If you are Telented person then it is will be nightmare for you and if you are SOP guy then it is best for you. Also they are facing cost cutting issue to increase profits so they are doing silent layoffs and try to torture employee so they will resign. And if you are trying to leave then they smash you with 3 months notice even if you are on bench and try to rot you to satisfy ego. I work here for last 3 years and they didn't give any hike or promotion except you licking there shoes. Please don't join this company now this senior management basterds are here for 10 years more and they are not going until thie retirement and this basterds also don't have any technical IT skills. Thanks to god for bringing me out of this hell....Read More

Likes

Insurance and work environment

Dislikes

Hey, dont join this worthless organization. Both chennai and coimbatore are worst and tey simply fire long time working employees without any notice. All the assistant managers, managers are not even qualified engineers. and on top the Director/VP is worst. since he has his wife in pune, they opened new branch in pune and it failed miserably. if you are fresher don't join here even for sake of experience and for experienced if you want to ruin your career you can join here....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security.. why because of toxic work culture everyone leaves within one year so that job security is good. Management is also good.

Dislikes

Work culture is very bad.. TN's politics is very bad.. If you are TN most welcome, you have future is you are not don't ever try to come here.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is very good

Dislikes

Management is not good Salary hike is literally 0 Promotion will be done on top management level only no one else will have chace for promotion unless you are management's son in-law

Work Details

Work policy: 6 days a month

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Work Life balance is excellent Management is good Teams are excellent Benifits are okay

Dislikes

Appraisal are not good Promotion delayed Low salary

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.