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FitterFly Customer Success, Service & Operations Department Reviews

Updated 26 Mar, 2025

Overall Rating

2.5/5

based on 13 reviews

Rating distribution

5

3 (23.1%)

4

1 (7.7%)

3

2 (15.4%)

2

2 (15.4%)

1

5 (38.5%)

Category Ratings

2.9

Company culture

2.8

Salary

2.8

Work-life balance

2.8

Skill development

2.5

Work satisfaction

2.3

Promotions

2.0

Job security

What employees say about FitterFly?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

40% employees reported

Flexible timing

50% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

2.9

Rated by Women

8 reviews

1.8

Rated by Men

5 reviews

FitterFly is rated 2.5 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

FitterFly is rated 2.5 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

2.5

• 13 Reviews

Sales & Business Development

3.6

• 21 Reviews

Sports, Fitness & Personal Care

3.6

• 10 Reviews

Human Resources

4.8

• 6 Reviews

Product Management

4.5

• 5 Reviews

Healthcare & Life Sciences

3.7

• 5 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Senior Support Executive in Navi Mumbai

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 26 Mar 2025

Likes

The people in my team were good and supportive

Company culture - Excellent
Work-life balance - Good

Dislikes

No support from seniors and no job security... No funding no increment no hike only lay offs

Job security - Poor
Promotions - Poor

Work Details

Work policy: Sunday wfh... Rest of the week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Team Leader in Navi Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Jul 2023

Likes

The work culture, constant push from the seniors to grow and learn something new is the best thing at Fitterfly. The managers and founders are always keen on growing and setting new bar everytime. The best part is that people here genuinely wants to make a change in people's life and they strive hard to do so. The success and failure both are discussed and strategies to improve further are always discussed. It's an amazing place to work....Read More

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Work pressure at times

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive in Navi Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 26 Mar 2025

Likes

Salary - Good
Company culture - Good

Dislikes

Skill development - Poor
Job security - Bad
Work satisfaction - Poor

Work Details

Work policy: other

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in Navi Mumbai

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 06 Oct 2023

Likes

The company culture is good, higher management employees are supporting and actually think about the entry level employees.

Skill development - Good
Job security - Good

Dislikes

No work from home. 6 days working.

Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

After Sales Manager in Navi Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Aug 2024

Likes

Nothing

Dislikes

No Job Security here !!

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Department Head in Navi Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 12 Sep 2023

Likes

Culture, People, Policies like leave policy, maternity policy, work from home policy etc.

Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Appraisals could have been better

Work Details

Work policy: 2 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Team Manager in Mumbai

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 24 Mar 2025

Dislikes

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Overall Rating

You are reading trusted reviews. Keep reading to find out more about FitterFly.

Assistant Manager Operations in Navi Mumbai

Full Time

·

Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 06 Aug 2023

Likes

The work life balance.

Company culture - Good
Work-life balance - Excellent

Dislikes

- no clarity on job roles and responsibilities.

Job security - Bad
Work satisfaction - Poor

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Assistant Manager Operations in Navi Mumbai

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 23 Sep 2023

Likes

Work culture and work life balance

Dislikes

No KRA set for senior position.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor

Work Details

Work policy: Office is in Mumbai. So people in Mumbai have to go based on requirement. Rest outside Mumbai it's work from home.

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for the feedback. We do have KRAs for the Senior Position which are monitored and evaluated very tightly.

Team Manager in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Jul 2023

Likes

Good Company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not to says.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Member Support Executive in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Feb 2025

Likes

Nothing

Dislikes

I had a disappointing experience with Fitterfly. Despite completing my tenure, they refused to release my full and Final (FnF) settlement and relieving letters. The HR response was vague and uncooperative, with no clear resolution offered.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

This usually does not happen. Please write to contact@fitterfly.com with details and this will be addressed.

member support executive in Navi Mumbai

Full Time

·

After Sales Service & Repair Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 May 2024

Likes

Hard to find out

Dislikes

Everything company has in management

Job security - Bad
Promotions - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

DTx Manager in Mumbai

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 20 Jan 2023

Likes

New product and new concept for the betterment in health care

Dislikes

Very less holiday and long working hours

Job security - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

We have 18 EL, 6 SL/CL, 6 optional/religious holidays. We have Paternity, Maternity, bereavement leave as well.

Top trending discussions

View All

Job switch advice

Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).

Got a question about FitterFly?

Ask anonymously on communities.

Jobs at FitterFly

Senior Recruiter - 2 To 4 Years - Navi Mumbai

Navi Mumbai

2-4 Yrs

Not Disclosed

More about working at FitterFly

HQ - Mumbai,Maharashtra, India
Healthcare
201-500 Employees (India)
Software Product

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 FitterFly reviews submitted by FitterFly employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FitterFly is the right company for you. 40% of employees reported the... working days at FitterFly as Alternate Saturday off. 50% employees reported the work timings at FitterFly as Flexible timing. Read more

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FitterFly Reviews >
FitterFly Customer Success, Service & Operations Department Reviews Reviews

FitterFly Salaries in Customer Success, Service & Operations Department in India

Customer Service Executive 4 salaries	₹3 L/yr - ₹5 L/yr
Customer Support Associate 3 salaries	₹2.7 L/yr - ₹3 L/yr
Team Manager 2 salaries	₹5.8 L/yr - ₹7.4 L/yr
Customer Support Executive 2 salaries	₹2.6 L/yr - ₹3.3 L/yr
Manager Process Excellence 2 salaries	₹9.9 L/yr - ₹12.7 L/yr

Explore more salaries

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