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First Advantage Customer Success, Service & Operations Department Reviews

Updated 6 Mar, 2025
Overall Rating
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3.7/5
based on 284 reviews

Rating distribution

Category Ratings

3.6

Company culture

3.6

Work-life balance

3.4

Work satisfaction

3.3

Job security

3.3

Salary

3.3

Skill development

3.0

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What employees say about First Advantage?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

Permanent work from home

61% employees reported

Monday to Friday

Monday to Friday

80% employees reported

Flexible timing

Flexible timing

55% employees reported

No travel

No travel

79% employees reported

Gender based rating

3.5
female

Rated by Women

95 reviews

3.8
male

Rated by Men

181 reviews

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Top Mentions in First Advantage Customer Success, Service & Operations Department Reviews
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284 reviews found

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Read First Advantage Reviews based on designations

3.7
 Operations Analyst

 (169)

4.1
 Senior Operations Analyst

 (61)

4.5
 Team Lead

 (12)

2.5
 Operations Associate

 (7)

4.1
 Analyst

 (6)

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People also ask about First Advantage's Customer Success, Service & Operations Department

Is First Advantage's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 284 employee reviews, it's clear that most employees have an average experience working at First Advantage's Customer Success, Service & Operations Department. Company culture holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about company culture and career growth on AmbitionBox.
Does First Advantage's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, First Advantage's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.3 out of 5, based on 284 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about First Advantage's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at First Advantage's Customer Success, Service & Operations Department, click here .
How is the work culture at First Advantage's Customer Success, Service & Operations Department?
Work culture at First Advantage's Customer Success, Service & Operations Department is rated 3.6 out of 5 by 284 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at First Advantage's Customer Success, Service & Operations Department, click here .
How is the job security at First Advantage's Customer Success, Service & Operations Department?
Based on 284 reviews on AmbitionBox, First Advantage's Customer Success, Service & Operations Department employees rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at First Advantage's Customer Success, Service & Operations Department. To read reviews about job security at First Advantage's Customer Success, Service & Operations Department, click here .
Is work from home available at First Advantage's Customer Success, Service & Operations Department?
According to AmbitionBox, 61% of First Advantage's Customer Success, Service & Operations Department employees work from home permanently, 6% work from the office, and 33% follow a hybrid model, based on 33 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

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