This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 2 Feb, 2024
Overall Rating
4.8/5
How AmbitionBox ratings work?
Category Ratings
5.0
Work-Life balance
4.8
Company culture
4.8
Work Satisfaction
4.5
Salary & Benefits
4.0
Skill development
3.3
Job Security
2.8
Promotions/Appraisal
Exotel is rated
4.8 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Exotel is rated
4.8 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
Sort by:
Popular
Senior Customer Success Manager in
Mumbai
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 02 Feb 2024
Likes
Good work culture and management guys are very helpfull n friendly.
Dislikes
Appraisal
Senior Customer Success Manager in
Bangalore / Bengaluru
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 30 Jul 2022
Likes
Almost everything. The culture, the people, the kind of work that you get to do.
Dislikes
Probably the change in overall culture and bureaucracy post merger. I feel our focus has shifted away from Customer.
Work Details
Work policy:
It depends on the requirement. Sales team has been asked to report to office daily. Others haven't been asked yet.
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Success Manager in
Bangalore / Bengaluru
Full Time
·
Enterprise & B2B Sales Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 20 Jun 2024
Likes
The kind of accounts you handle teaches you alot about the industry and you can become a pro. But if your accounts are not happening then it's tough.
Dislikes
You have to learn everything by yourself and you may not find opportunities to learn. Ultimately you will be blamed if you are not upgraded or qualified enough with the ocean of products.
Project Manager in
Mumbai
Full Time
·
Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Mar 2024
Likes
Ameyo was good. Post merger with exotel it become hell.Ameyo management also behave like animal
Dislikes
If you do not have any option then you can go for this organization. They dont know Servent leadership. People are working in lobby.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.
Sales Manager in
New Delhi
Full Time
·
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 05 Sep 2023
Likes
Good Environment where you can learn and work culture is good.
Dislikes
Sales pressure is too much and you need to prove yourself month on month basis.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Operations Manager in
Gurgaon / Gurugram
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 16 Jun 2023
Likes
Your job is not secure here. I have seen 2 layoffs in last 1.5 years. Total layoff of more than 120 employees.
Salary is good but of no use if your job is not safe.
Dislikes
No job security
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Sales Manager in
Bangalore / Bengaluru
Full Time
·
Enterprise & B2B Sales Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 19 Jul 2023
Likes
Not applicable not applicable not applicable
Dislikes
Not applicable not applicable not
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Success Manager in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 26 Feb 2023
Likes
Currently nothing that excites me. Overall company is moving in wrong direction
Dislikes
Product team is hopeless they are not Customer centric and are way behind in the game where competition is doing much better.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Project Manager in
Mumbai
Full Time
·
Technology / IT Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Aug 2023
Likes
None
Dislikes
Too many, can't write at the moment.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Other Exotel Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Manager Enterprise Sales in
Gurgaon / Gurugram
Full Time
·
Enterprise & B2B Sales Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 07 Jan 2024
Likes
Exotel + Ameyo + Cogno got meged after that almost all leadership and mid management of Ameyo and Cogno has left or fired.
The company was burning a lot of cash now as per news exotel has just started making profit in the books.
Thought from a learning, innovation and growth perspective few roles are good.
Free Lunch
Good Collaboration Culture.
Dislikes
Frequent change in Sales Starategy. Pricesly each quarter comapny changed their sales strategy and each account manager was getting new set of accounts so it became very difficult for customer or sales account manager to build a positive relationship.
Moreover the ring fencing of accounts among sales AM has done some injustice thatfew AM got good set of accounts and some are still struggling with those set of accounts.
Job Security was the horrible at one point of time so people left with anxiety and eventually a lot man power left the job....Read More
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Software Development Engineer in
Bangalore / Bengaluru
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Jun 2024
Likes
The colleagues are kinda mixed bag. Sometimes supportive and mostly not. Food quality is decent. Office timing is flexible, but 60% office attendence is compulsory. Else you might get off boarded .
Dislikes
When Exotel merged with Ameyo and Cogno AI, nothing about this company remained right. They barely provide any increment to the companies. You will work under very high pressure. And for some teams, your teammates will be barely available to help you. You'll just become alone and frustrated at the end.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Account Director in
Mumbai
Full Time
·
Enterprise & B2B Sales Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Nov 2024
Likes
Work culture
Dislikes
No streamlined sales process, no proper training , corporate politics.
Long legal TAT delaying the sales closure.
In person internal interactions.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Finance Executive in
Gurgaon / Gurugram
Full Time
·
Accounting & Taxation Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 22 May 2024
Likes
I got a very vast experience
Dislikes
No work life balance at all. They keep us work like labours.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Sales Development Representative in
Gurgaon / Gurugram
Full Time
·
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 25 May 2024
Likes
Friendly environment, lunch and snacks provided by company
Dislikes
Too much change every month
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Associate Director in
Gurgaon / Gurugram
Full Time
·
Product Management - Technology Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Aug 2024
Likes
Nothing really
Dislikes
There is a lot of politics in the organization
The Leadership vision keeps on changing
They are partial to their older employees
No appraisal
They are always firing their employees, so no job safety
Member Technical Staff 2 in
Gurgaon / Gurugram
Full Time
·
Software Development Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 08 May 2024
Likes
Salary comes on time
Dislikes
No proper goals.
leadership itself is confused and still not able to figure out what to do after merger.
No respect for employees.
Silent layoffs
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Software Developer in
Bangalore / Bengaluru
Full Time
·
Telecom Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 10 Jul 2024
Likes
Challenging problems
Grate engineering peers
Dislikes
bad work life balance
low payout
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Member Technical Staff in
Gurgaon / Gurugram
Full Time
·
Software Development Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 02 Nov 2023
Likes
Salary on time, tech stack is now good and new
Dislikes
Job security is problem, a lot of changes happen in development which result in confusion to what actually needs to develop as their is no much clearity what actually needs to be developed
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Finance Manager in
New Delhi
Full Time
·
Finance Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 27 Jul 2023
Likes
Good Salary above market standards. People are nice.
Dislikes
Management, since they don’t have vision for company. Putting lots of pressure & no work ethics. No system in place and expectations are we are working in MNC which is not the case. CFO of a company is so harsh with team and HR doesn’t take notice of it. Soon people will take an exit if culturally they don’t improve themselves.
People also ask about Exotel's Senior Customer Success Managers
How is Exotel to work for?
Exotel is rated 4.8 out of 5, based on 2 reviews by employees on AmbitionBox.
Exotel is known for Work-Life balance which is rated at the top and given a rating of 5.0. However, Career growth is rated the lowest at 2.8 and can be improved. To know first hand how it is like to work at Exotel read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Exotel?
According to AmbitionBox ratings, Exotel employees rate its salary and benefits as 4.5 out of 5. You can know more about Exotel Salaries at AmbitionBox
How is the work culture at Exotel?
Work culture is rated 4.8 at Exotel by 2 employees. While job security is rated 3.3 and work-life balance is rated 5.0 at Exotel. Read detailed reviews by employees of Exotel on AmbitionBox.