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Exotel

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3.1

based on 107 Reviews

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Exotel Customer Success Associate Reviews

based on 1 review

Updated 23 Mar, 2023

Overall Rating

5.0/5

How AmbitionBox ratings work?

Category Ratings

5.0

Job Security

5.0

Work-Life balance

5.0

Skill development

5.0

Work Satisfaction

4.0

Company culture

3.0

Salary & Benefits

3.0

Promotions/Appraisal

1 review found

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Customer Success Associate (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 23 Mar 2023

Likes

Over all the work culture and people are amazing

Dislikes

Nothing as such

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Career Advice

2w (edited)

an associate technical leader

Toxic Work Environment

Hi Everyone. I recently joined a company to grow, but the work environment is toxic. The manager is rude, doesn’t guide, and gets angry when I ask questions. They rely on Excel for tasks instead of proper tools like Jira, and tasks lack clear details. Many seniors have quit, and the team is disorganized. HR couldn’t help, and the stress is affecting my mental health. Should I stay or resign? Will leaving early harm my career? If I stay, how can I manage this .without losing my peace?

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Similar Designation Reviews

Technical Support Engineer in Bangalore / Bengaluru

Technical support Engineer Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 02 Mar 2020

Likes

Work culture

Dislikes

None

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Other Exotel Reviews

Manager Enterprise Sales in Gurgaon / Gurugram

Full Time

Enterprise & B2B Sales Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

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posted on 07 Jan 2024

Likes

Exotel + Ameyo + Cogno got meged after that almost all leadership and mid management of Ameyo and Cogno has left or fired. The company was burning a lot of cash now as per news exotel has just started making profit in the books. Thought from a learning, innovation and growth perspective few roles are good. Free Lunch Good Collaboration Culture.

Dislikes

Frequent change in Sales Starategy. Pricesly each quarter comapny changed their sales strategy and each account manager was getting new set of accounts so it became very difficult for customer or sales account manager to build a positive relationship. Moreover the ring fencing of accounts among sales AM has done some injustice thatfew AM got good set of accounts and some are still struggling with those set of accounts. Job Security was the horrible at one point of time so people left with anxiety and eventually a lot man power left the job....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Software Development Engineer in Bangalore / Bengaluru

Full Time

Software Development Department

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Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

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Company Culture

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posted on 25 Jun 2024

Likes

The colleagues are kinda mixed bag. Sometimes supportive and mostly not. Food quality is decent. Office timing is flexible, but 60% office attendence is compulsory. Else you might get off boarded .

Dislikes

When Exotel merged with Ameyo and Cogno AI, nothing about this company remained right. They barely provide any increment to the companies. You will work under very high pressure. And for some teams, your teammates will be barely available to help you. You'll just become alone and frustrated at the end.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Enterprise & B2B Sales Department

4.0

Overall Rating

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Category Ratings

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posted on 20 Jun 2024

Likes

The kind of accounts you handle teaches you alot about the industry and you can become a pro. But if your accounts are not happening then it's tough.

Dislikes

You have to learn everything by yourself and you may not find opportunities to learn. Ultimately you will be blamed if you are not upgraded or qualified enough with the ocean of products.

Account Director in Mumbai

Full Time

Enterprise & B2B Sales Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

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Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 13 Nov 2024

Likes

Work culture

Dislikes

No streamlined sales process, no proper training , corporate politics. Long legal TAT delaying the sales closure. In person internal interactions.

Work Details

Work days: Monday to Friday (Flexible Timings)

Project Manager in Mumbai

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Skill Development

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Company Culture

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posted on 17 Mar 2024

Likes

Ameyo was good. Post merger with exotel it become hell.Ameyo management also behave like animal

Dislikes

If you do not have any option then you can go for this organization. They dont know Servent leadership. People are working in lobby.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Finance Executive in Gurgaon / Gurugram

Full Time

Accounting & Taxation Department

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Overall Rating

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posted on 22 May 2024

Likes

I got a very vast experience

Dislikes

No work life balance at all. They keep us work like labours.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Sales Development Representative in Gurgaon / Gurugram

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posted on 25 May 2024

Likes

Friendly environment, lunch and snacks provided by company

Dislikes

Too much change every month

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate Director in Gurgaon / Gurugram

Full Time

Product Management - Technology Department

1.0

Overall Rating

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Category Ratings

1.0

Promotions/Appraisal

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Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

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Job Security

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posted on 21 Aug 2024

Likes

Nothing really

Dislikes

There is a lot of politics in the organization The Leadership vision keeps on changing They are partial to their older employees No appraisal They are always firing their employees, so no job safety

Member Technical Staff 2 in Gurgaon / Gurugram

Full Time

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Company Culture

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2.0

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posted on 08 May 2024

Likes

Salary comes on time

Dislikes

No proper goals. leadership itself is confused and still not able to figure out what to do after merger. No respect for employees. Silent layoffs

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Software Developer in Bangalore / Bengaluru

Full Time

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Category Ratings

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posted on 10 Jul 2024

Likes

Challenging problems Grate engineering peers

Dislikes

bad work life balance low payout

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Exotel Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1 Exotel review submitted by Exotel employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Exotel is the right company for you.