ESAF Small Finance Bank Costumer Service Reviews

Likes

Bank policy is very well and I learned to banking services

Dislikes

It is not like that people take advantage of unsecured loans and it becomes very difficult to recovery

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

ESAF bank is a good organization and improving bank job instability 100% our MD sir very good nature for all employees

Dislikes

Some issues for customer service related for example atm pin generate process not esy mobile number process very problematic current account opening process difficult compression other bank

Likes

Esaf is the best organisation ever I've seen. that was my first job..they give me opportunity to do this..I've learnt many things specially how to communicate with customer....how to manage all system...and specially esaf gave me respectful life....and etc....

Dislikes

Nothing....

Likes

Good salary and benefits

Dislikes

Company is good with salary and benifits but working environment and colleagues are very bad they give torture and mind f***.back there I'm worked as customer service executive(CSE) while worked there if customer couldn't pay their amount CLUSTER HEAD and CUSTOMER SERVICE MANAGER (CSM) give pressure to pay our money to customer account.if I refuse to do that they blackmail me to do that work....WORST EXPERIENCE IN MY LIFE PLEASE DON'T RECOMMEND THIS...Read More

Work Details

Work timings: Flexible Timings

Likes

Work life balance. Approachable team leads and heads. Positive work environment. Decent opportunities.

Dislikes

HR policies is the worst. Hike and promotion is only for name sake. If you put your papers you will get your FnF after 3.5 months months with notice period of 2 months. There many policies like this which will hamper your growth, learning and financial planning. Also they will not pay your performance bonus even if it is written on your offer letter, as they think its bank's discretion. Don't join ESAF save your money and career. My only suggestion to ESAF is change full HR and bring people who are experienced in HR....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning Opportunities

Dislikes

Absence of compitent Products,High Sales pressure from Cluster level So New joiners Resign Within a short period of time

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good work Salary can be received properly

Dislikes

We don't get respect for ourselves

Likes

Good Culture

Dislikes

I resign november 2nd still yet I did not received my salary and reliving letter..so that's 1ly I give dislike. Overall organisation culture good.

Likes

Work time

Dislikes

1. Communication Gape. 2. Frequently transfer. 3. Salary Issues no clarity on deductions and Do not provide F&F statements No proper working parameters

Work Details

Work policy: other

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

A career with ESAF is about transforming and creating an impact on customer lives. Thus each employee of ESAF is not just engaged by pure financial returns, but also by the meaningful work they do and the opportunity to give back to the community.

Dislikes

Work hours: Some employees say that work hours are unscheduled and can be more than 11 hours

Likes

In Esaf policy Good Like a Biersness not allowed same Treat with male and Female employees. And Work culture best To Others Organisations.

Dislikes

1 year ago I Promotion exam Crack Promotion list Name Also but Location not a Suggested so Till time My promotion hold

Likes

Esaf Bank is Promoting IIBF Certifications which candidate can qualify and claim for incentives which is much higher than actual exam fees.

Dislikes

Work Culture, Ethics & Management is very poor.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

ESAF is the best place to work. I am working in Head Office. The work culture is extremely good and people are supportive.

Dislikes

Need more employees

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the office infrastructure

Dislikes

Way too much pressure, forced to cold call most of the time, if you are working here forget your personal life because you are always under pressure, you are forced to open accounts everyday

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Working environment and cooperation of senior is good.

Dislikes

Job location is not provided at right place so that employee can perform at impressive level.Job location distance is so vast which create problem in doing the business and as well as to main work life balance

Likes

FD rates and SB rates is better .

Dislikes

After working with ESAF for the past 1 year I feel like I have wasted a valuable year of my career. Nothing to like about this organization except for some of the nice colleagues I worked with. Worst internal politics.Worst senior r management who’s main focus is non gossiping. I will never recommend this organization to any other person. Do not join this company even if you are desperate for a job. Extended working hours with no monetary benefits and yet your hard work won’t be recognized....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.