Enfusion Customer Success, Service & Operations Department Reviews

Likes

Work life balance was good. Working at the company on live client request and coming up with resolutions was satisfying.

Dislikes

The company had called me for high level role during the interview, but made me settle for entry level role. The company would deduct small amounts from my salary, and the manager would come up with explanations saying that it will be cleared in the next cycle, which never happened. The manager was highly manipulative, and kept on discouraging professionally so as to avoid appraisals. There is no job security. On completion of the work for the day there is very little scope to develop your skills or getting trained for higher roles. Less qualified employees who have been with the company for longer period of time are paid less but promoted. New more qualified employees are made to work under them. Knowledge gaps create friction and the managers feel threatened. The company shares have declined and employees do not feel comfortable opening up with colleagues with the fear of backlash from the seniors....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

The work-life balance is ok. If you are new joinee, you will get a good hike on your last salary. The process is easy to understand but the system doesn't support the demands of the clients

Dislikes

Management is negligent on most of the things. Line managers plays with people's emotions and when it comes to giving hikes they choose the bigger piece of cake for themselves and provide peanuts to subordinates. One cannot go against manager's will otherwise you will not get a promotion or good hike. They give lame reason for not pr omoting people and dissolve your confidence so you shouldn't ask for promotion further. Management throws subordinates under the bus. Even if you get a promotion you will barely get a 10-13% hike. Hire/Fire policy is quite common, not a good culture to flourish for freshers. There is no pressure on work side but your growth will always be a concern and management will do anything in their power to keep you at your position if you try to go against them in any way....Read More

Work Details

Work policy: You must work from office 3 times a week otherwise you will be terminated, one of our colleagues did so and he was asked to put down the papers. Hire/Fire policy is very common. from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Best work culture. They think about the employees a lot and spend a lot on employees other than their compensation. Great work life balance.

Dislikes

Nothing much

Work Details

Exciting and enjoying work here

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.