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Dnata

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based on 226 Reviews

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Reviews
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1.1k
Interviews
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Jobs
1
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Filter reviews by

Dnata Customer Service Agent Reviews

Updated 28 Jun, 2022

Overall Rating

4.5/5

based on 4 reviews

Rating distribution

5

3 (75.0%)

4

1 (25.0%)

3

0 (0%)

2

0 (0%)

1

0 (0%)

Category Ratings

5.0

Company culture

5.0

Skill development

4.8

Job security

4.7

Salary

4.7

Work-life balance

4.7

Work satisfaction

4.2

Promotions

What employees say about Dnata?

Insights from employee reviews on AmbitionBox

Workplace insights

International travel

40% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

1 reviews

4.4

Rated by Men

3 reviews

Dnata is rated 4.5 out of 5 stars on AmbitionBox, based on 4 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the co ... Read more

Dnata is rated 4.5 out of 5 stars on AmbitionBox, based on 4 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

4 reviews found

Sort by: Popular

Customer Service Agent in Dubai

mhb Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

everything is ok

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Customer Service Agent in Dubai

Baggage Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 May 2021

Likes

Management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work related travel: This job involves International Travel.

Customer Service Agent in dxb

Customer Service Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 19 Jul 2020

Likes

Best facility were provided during COVID-19,management were really very helpful and supportive.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

New contract for DWC airport is not good as there was so many flights increased in this year,they should provide old contract with good salary and benefits and also given equal rights as Al maktoum airport dnata staff were not given.

Work Details

Excellent

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Dubai

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Jun 2022

Likes

People

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No growth due to high number of employees

Work Details

Fun loving and sometimes long hour shifts

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

a transformation expert phd corporate strategy professional

What are the biggest lessons you have learned in the corporate world?

_Lessons Learned from 1.3 Years of Remote Work_ 1. Separate friendship and professional work to maintain professionalism. 2. Keep career decisions and sensitive information confidential. 3. Avoid procrastination by staying focused on goals and prioritizing tasks. 4. Focus on personal growth, rather than comparing yourself to others. 5. Set clear boundaries and prioritize tasks to maintain productivity. 6. Maintain a polite and friendly demeanor, even in virtual interactions. 7. Use video conferencing tools to stay connected with colleagues. 8. Prioritize integrity by delivering high-quality work. 9. Take ownership of your career by setting goals and seeking feedback. 10. Establish clear expectations with colleagues and managers. 11. Celebrate achievements and recognize progress to stay motivated. By applying these lessons, I've been able to thrive in a remote work environment.

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Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 12 Jun 2024

Likes

Salary and allowance

Salary - Good
Job security - Excellent

Dislikes

No cab facility for boys

Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Bangalore / Bengaluru

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 May 2024

Likes

Open to opportunity

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No benefits

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service in Bangalore / Bengaluru

Full Time

·

Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Oct 2024

Likes

Management is very supportive and helpful

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

EY process is worst

Customer Service Representative in Bangalore / Bengaluru

Full Time

·

Other Hospital Staff Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Jan 2025

Dislikes

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Quality Specialist in Erbil

Full Time

·

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Sep 2023

Likes

Working environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not applicable, there is nothing to dislike about working with dnata

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Cargo Agent in Dubai

Full Time

·

Import & Export Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Apr 2023

Likes

Job secure and free medical and discount on flight tickets. free transportation as well.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing about dislike.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Team Lead in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Mar 2023

Likes

Freedom of expression which will allow you to pitch in with your ideas.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary is slightly on a lower side.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 03 Nov 2023

Likes

The global team is good to work with but not the team based in Bangalore.

Dislikes

Lots of Politics No work life balance No recognition No proper pay hike Lots of stress No scope for learning

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Manager in Dubai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Feb 2023

Likes

Job security and pay.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Constant change in organisational structure.

Cargo Agent in Dubai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Feb 2023

Likes

Gives opportunity to all employees to learn and grow.

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing to say

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Other Dnata Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Maintenance Supervisor in Dubai

Full Time

·

Shipping Engineering & Technical Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Oct 2024

Likes

dnata is very stable and very good company.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

I dont like the way they are hiring and promoting the staff

Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Aircraft Loading Supervisor in Chennai

Full Time

·

Airline Services Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 18 Feb 2025

Likes

The salary package and training

Salary - Good
Skill development - Good

Dislikes

Not giving chance for experience and well desirve staff

Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work policy: 5 days work 3 days off force overtime on off days

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Travel Manager in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Nov 2024

Likes

Good place to work

Dislikes

Not applicable

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Talent Acquisition Executive in Bangalore / Bengaluru

Full Time

·

Recruitment & Talent Acquisition Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 24 Jul 2024

Likes

Opportunity to work more

Dislikes

Dis-organized in all departments. Just plays pass on games... No Authority or ownership.

Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Reservations Executive in Bangalore / Bengaluru

Full Time

·

reservation Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Oct 2024

Likes

nothing

Dislikes

if any one wants to join this please mind be alert from team leader. they are very cunning. they will trap you in false case and throw you out from the company without any reason and management and hr will listen them only. this comment is not false. you can ask to any body

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Business Intelligence Analyst in Bangalore / Bengaluru

Full Time

·

Business Intelligence & Analytics Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 12 Nov 2024

Likes

Job security

Job security - Excellent

Dislikes

Politics and favourism

Salary - Poor
Skill development - Poor
Promotions - Poor
Company culture - Bad
Work-life balance - Poor

Driving in Hyderabad / Secunderabad

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Sep 2024

Likes

Is a very good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

N/A

Travel Consultant in Bangalore / Bengaluru

Full Time

·

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Aug 2023

Likes

I liked each and everything in dnata

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing which we feel like dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Assistant Sales Manager in Mumbai

Full Time

·

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Aug 2023

Likes

Good Company to work with

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Slow Promotion and Increment

Work Details

Work days: Alternate Saturday off (Strict Timings)

Senior Test Analyst in Bangalore / Bengaluru

Full Time

·

Quality Assurance and Testing Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 26 Jan 2024

Likes

Wonderful work environment, Friendly co workers

Dislikes

No Bonus , No on-sites, No gifts

Skill development - Poor
Job security - Bad
Work-life balance - Poor

Claim your company page and respond to reviews as an employer.

More about working at Dnata

#18 Best Small Company - 2021

HQ - Dubai, Dubai, United Arab Emirates (UAE)
Aviation
501-1k Employees (India)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 Dnata reviews submitted by Dnata employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Dnata is the right company for you.

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Dnata Customer Service Agent Reviews

Employee Benefits for Dnata Customer Service Agent

Office cab/shuttle

2 total responses

Health insurance

2 total responses

Job/Soft skill training

2 total responses

Professional degree assistance

1 total response

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Celebi Airport Services India

3.4

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