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Cogent

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3.2

based on 169 Reviews

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Cogent Customer Service Associate Reviews

Updated 12 Jan, 2025
Overall Rating
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3.1/5
based on 13 reviews

Rating distribution

Category Ratings

3.7

Job security

3.4

Skill development

2.9

Work satisfaction

2.8

Work-life balance

2.3

Salary

2.2

Company culture

1.7

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What employees say about Cogent?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

87% employees reported

Flexible timing

Flexible timing

56% employees reported

Within city

Within city

50% employees reported

View more detailed insights

Gender based rating

2.9
female

Rated by Women

7 reviews

3.8
male

Rated by Men

4 reviews

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Top Mentions in Cogent Customer Service Associate Reviews

13 reviews found

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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More about working at Cogent

People also ask about Cogent's Customer Service Associates

How is Cogent to work for?
Cogent is rated 3.1 out of 5, based on 13 reviews by employees on AmbitionBox. Cogent is known for Job security which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 1.7 and can be improved. To know first hand how it is like to work at Cogent read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Cogent?
According to AmbitionBox ratings, Cogent employees rate its salary and benefits as 2.3 out of 5. You can know more about Cogent Salaries at AmbitionBox
How is the work culture at Cogent?
Work culture is rated 2.2 at Cogent by 13 employees. While job security is rated 3.7 and work-life balance is rated 2.8 at Cogent. Read detailed reviews by employees of Cogent on AmbitionBox.

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Cogent Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Cogent reviews submitted by Cogent employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent is the right company for you. 87% of employees reported the working ...days at Cogent as Rotational Shift. 56% employees reported the work timings at Cogent as Flexible timing. Read more
Cogent Customer Service Associate Salary
based on 42 salaries
₹1.4 L/yr - ₹4.1 L/yr
22% less than the average Customer Service Associate Salary in India
View more details
Employee Benefits for Cogent Customer Service Associate
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
1 total response
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
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