Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

BT Group

Compare

4.0

based on 1.8k Reviews

Filter reviews by

BT Group Customer Service Associate Kolkata Reviews

based on 6 reviews

Updated 12 Aug, 2024

Overall Rating

2.9/5

How AmbitionBox ratings work?

Category Ratings

3.2

Company culture

3.2

Job Security

2.9

Skill development

2.6

Work Satisfaction

2.3

Salary & Benefits

2.3

Work-Life balance

2.2

Promotions/Appraisal

6 reviews found

Sort by: Popular

Customer Service Associate in Kolkata

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

2.0

Work-Life Balance

posted on 12 Aug 2024

Likes

Word environment and culture. Cab facility.

Dislikes

B2B customer service department is terrible. Low pay and expecting you to keep delivering. Poor management.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 18 Jul 2024

Likes

Nothing

Dislikes

Office policy, HR is a clown no power at all .manager is the HR , employees treated as robots

What people are saying about BT Group

View All

I currently work at British Telecom with 19 CTC. I started with Deloitte stayed for 2 years, Next I moved to CovalenseDigital stayed for a year and joined BT. I’m with BT for past 1 year and my total years of experience is 4 years. Now I have received an offer from Telstra with 26 LPA, what should I do? If I change this will be my 4 org within 5 years.

Join Telstra or Stay at British Telecom?

Join Telstra

Stay at British Telecom

17 participants . expiring in 2w

Got a question about BT Group?

Ask anonymously on communities.

Customer Service Associate in Kolkata

Full Time

After Sales Service & Repair Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 09 Feb 2024

Likes

BT looks towards an inclusive society and I love that every body there is supportive and friendly.

Dislikes

Work pressure and management is the worst

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 10 May 2023

Likes

Everything was fine no problem with work.

Dislikes

Nothing everything was fine.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Consumer Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 16 Apr 2022

Likes

Free pickup and drop, free food throughout the pandemic, work from home. Above all, the job security and management.

Dislikes

Slow growth.

Work Details

Amazing. Would suggest anyone to join without second thought.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

BTB Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 05 Nov 2018

Likes

Best company till date

Dislikes

Nothing to dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Return to all reviews

Claim your company page and respond to reviews as an employer.

Tell us how to improve this page.

BT Group Customer Service Associate Reviews by Locations

BT Group Customer Service Associate Gurgaon / Gurugram Reviews

BT Group Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 BT Group reviews submitted by BT Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BT Group is the right company for you. 80% of employees reported the wor...Read more