Bird Worldwide Flight Services Customer Service Agent review

What employees say about Bird Worldwide Flight Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

89% employees reported

Flexible timing

43% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

9 reviews

2.8

Rated by Men

8 reviews

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Top Mentions in Bird Worldwide Flight Services Customer Service Agent Reviews

17 reviews found

Sort by: Popular

Customer Service Agent in Gurgaon / Gurugram

Front Office & Guest Services Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 10 Apr 2022

Likes

They will.give you responsibility but they won't promote you and increase your salary but they will say that you will be leading this work or position without the official promotion and increased salary.

Skill development - Good

Dislikes

They force you to work for such long hours even after the 9.5 hrs shift they force you to stay in office and do others work as well.

Salary - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 31 Jan 2025

Likes

Skill development - Good
Job security - Good
Company culture - Good

Customer Service Agent in New Delhi

Full Time

Airline Services Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 15 Oct 2024

Likes

Can't

Skill development - Good

Dislikes

There is lots of things you should have to improve firstly promotion they not promote anyone and overtime we are not getting OT Last please hire Boys because mostly work boys do not girls

Salary - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Customer Service Agent in New Delhi

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 11 Sep 2023

Likes

Working with Bird worldwide flight services is good to know so much about flights and airport if someone start career with same airlines so he/ she can learn so many things over all its good company

Skill development - Good
Job security - Excellent
Company culture - Good

Dislikes

Late promotion, appraisals not enough salary

Salary - Poor
Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Full Time

Administration Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Oct 2019

Likes

Job security - Good

Dislikes

Salary - Bad
Skill development - Poor
Promotions - Bad

Work Details

Work timings: Strict Timings

Customer Service Agent in New Delhi

Full Time

Passenger Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Dec 2022

Likes

Training Culture Duty shifts Tasks

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Airport passes are not getting on time

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Lost baggage department Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

5.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Apr 2022

Likes

Teammates are supportive..

Skill development - Excellent

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is not as per performance basis even career growth is slow.

Salary - Bad
Job security - Poor
Promotions - Poor

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job.

Work timings: Strict Timings

Work related travel: This is a desk job.

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Customer Service Agent in Delhi

Pax Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 22 Apr 2021

Likes

It just depends on which team/Airlines you will be selected for..And bird works for any good airlines. I worked in Cathay team .

Skill development - Good

Dislikes

I just don't dislike anything..i just want some improvements .. Like fast promotions and increments on the basis of performance.

Salary - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Agent in New Delhi

Ground staff Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2022

Likes

ENVIROMENT

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good

Work Details

Work timings: Flexible Timings

Customer Service Agent in New Delhi

Ground staff Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 11 Aug 2021

Likes

Good work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Politics happen here

Promotions - Poor
Work-life balance - Poor

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

No facilities

Customer Service Agent in New Delhi

Ground Handling Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 10 Aug 2021

Likes

Teammates

Skill development - Good
Job security - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Slow career growth, salary

Promotions - Poor

Work Details

Wear multiple tasks

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Jun 2022

Likes

There is nothing about liking about BWFS

Dislikes

There are number of things. BWFS obly knows how to eat money of their employees. Working at such big int airport there is no safety of a girl. In the name of norms they just know how to play well

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Jun 2020

Likes

The company is good no doubt but the senior staff are not good they are play political all the time.

Dislikes

The work pressure is very high. Sometime, I have to work 14-18 hours straight in a day and career growth is very slow.

Promotions - Poor

Work Details

It's very hard and tough job we have to run all the time. But it's make easy when we do with our teammates. My all team members are but some seniors are not good, because when we need for help they don't help us.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Pax Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 01 Oct 2019

Likes

Nothing is appreciable. Worst experience.

Dislikes

Duty hours are regularly got increased, didnt get Overtime pay up to the mark as its to low, didnt respect individual effort at all. Always short on staff even in dedicated airline. Appraisal are not there at right time at all. They Never increase salary as well as ur designation. All seniors didn't take staff problems seriously. Even for the resignation they didn't consider at once. They just call u again and again for the same. Even they didn't approve the annual leaves as its the right of employees. Even they didn't transfer u in other airlines if u r not comfortable. Also u will never get appraised by single person. Staff over there always play politics from junior to senior they just take their respective positions as a granted. What ever the Seniors feel they do according to their convenience. There is much more to say but i Don't think that this much will also gonna improve. I will never suggest to join this company to anyone....Read More

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

In customer services

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Mumbai

Customer service Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 17 Oct 2018

Likes

Work life is ok... But personal life become terrible due to day and night shift

Skill development - Good

Dislikes

Same as above

Salary - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad

Work Details

Work timings: Flexible Timings

Customer Service Agent in New Delhi

Tourism Services Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 06 Mar 2019

Likes

Job security , career growth, learning skills , teamwork environment.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Salary

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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Career Advice

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

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