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Bill Gosling Outsourcing India
based on 639 Reviews
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Full Time
Operations Department
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Completed 10 years with MK. Started at agent level, climbed up the ladder every year (almost). Which means, MK believes in growing people. If you are a performer, no one can stop you from your deserved growth. Lot of flexibilities, you are your own supervisor, multiple domains and expertise to learn from,
Nothing to dislike about. Just have patience and work hard.
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
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Full Time
Operations Department
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This is a mid size organization and this leads to better visibility of resources. Leaders do invest time n coaching and grooming of the resources for next level
Due to its mid size, resources at mid-top leadership level have to do everything (things out of scope).. Although it also contributes to more visibility and learning opportunities
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for the review. All the best!
Business Process Quality Department
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Colleagues are amazing to work with. Open door policy
Compensation, you have to literally beg to ask them to pay what you are worth of.
Very good.
Work timings: Flexible Timings
Work related travel: This is a desk job.
Employer’s Response
Thank you for the review. All the best!
Business Process Quality Department
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Always secured, even if a process ramps down - you will get transferred to another process. Work culture is awesome - lots of fun sessions with employee engagement team. Company policies are transparent and fair.
Retain talented individuals before they think of moving out by giving them the compensation they already deserve
Awesome, get lot of support from colleagues and everyday is a learning day
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for the review. We want to let you know that we will not let this go unnoticed. All the best!
Voice / Blended Department
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In my 7+ years experience - Platform to express your skills, freedom to voice your ideas and opinion. Irrespective of who you speak with, they're approachable and would encourage you to follow your passion (regardless of the field). The variety of industries being served, adds to one's repertoire and over a period of time you becomea better version of yourself - But, that is when one values the work and continues to invest in him/herself to better the skills....Read More
There is scope of improvement in bettering the sales initiatives (adding new logos). The talent in the company is immense and capable of turning things around - best thing about them is they keep their feet on the ground (Humble, Full of gratitude)
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Employer’s Response
Thank you for your kind review. All the Best!
Global Client Services & Implementation Department
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Incredible work style, people, growth & opportunity
Ambiguity & change are constants, and comfort with unknown is a must.
Work days: Monday to Friday (Flexible Timings)
Employer’s Response
Thank you for your kind review. All the Best!
Top trending discussions
Full Time
Operations Support Department
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Company environment is very good and comfortable feel like family with seniors.
Need salary package more need better apprait
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Management Consulting Department
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Nothing, they try to be professional
No clarity on few things- KRA, reporting manager. They conduct meetings post working hours utilising your personal time. They hire you for the project and fire you once the project is closed.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Sorry to hear about your experience. We will escalate to the management for opportunities in your suggested areas. We will not let this go unnoticed. All the best!
Full Time
Operations Department
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Work Life Balance & Transparency with Management
No Appraisals, No Learning/Development or Trainings, No Job Security
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for the review. We want to inform you that we will not let this go unnoticed. You can write to us at info@mattsenkumar.com for further information/clarification. All the best!
Full Time
Customer Success Department
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Team Spirit and open door policy
None
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for your feedback.
Full Time
Operations Department
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Everything.
The main building location and it's locality
Full Time
HR- Employee Relations Department
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I really like the way MK management works. There core values "BE BOLD, BE TRANSPARENT & BE MORE". As per law, POSH at work is mandatory but very few abide by it.
Salary can be a matter to look up on for the employees.
I am working as Team lead- Employee Relations.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Thank you for the review. All the best!
Full Time
Non Voice Department
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Unethical environment.
There is nothing to like about
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for the review. We want to let you know that we will not let this go unnoticed. All the best!
Full Time
Business Process Quality Department
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It was great experience working with this company.
It's was quite interesting. I am lucky to work many international projects
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Employer’s Response
Thank you for your kind review. All the best!
Full Time
Operations Department
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Salary is on time.
No work life balance & no job security. Too much of micro management. Culture is not progressive, no benefits except the salary.
Work timings: Flexible Timings
Work related travel: This job involves Travel Within Country.
Employer’s Response
Thank you for the review. We want to inform you that we will not let this go unnoticed. You can write to us at info@mattsenkumar.com for further information/clarification. All the best!
Full Time
Business Process Quality Department
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Senior management and job security
Nothing
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Employer’s Response
Thank you for the review. All the best!
Full Time
Operations, Maintenance & Support Department
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MattsenKumar provides Comfort Zone to their employees. You can exceed your breaks.
very less promotions , zero increment, no salary bonus, Poltical environment , Growths and promotions are pre decided. Now MattsenKumar Has been Acquired by Bill Gosling. There is no Job security of the processes running. 10-11 hours of shift timing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Content Management (Print / Online / Electronic) Department
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Nothing to like about this worst organisation
The work culture is pathetic as it is having alot of toxic employees with egoistic mindset who do not support for any sort if growth within the organisation thereby providing poor work life balance. The security for job is not provided as anyone can be terminated according to the organisation requirements even if the mistakes are minor. I would not recommend anyone here human here who is seeking for any job even though they are unemployed. Worst organisation ever👎🏻...Read More
Work timings: Strict Timings
Employer’s Response
Thank you for the review. We want to inform you that we will not let this go unnoticed. You can write to us at info@mattsenkumar.com for further information/clarification. All the best!
Full Time
Business Process Quality Department
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Office environment is little bit good
On the name of salary restructuring they reduced your overall CTC. Then they will move you in different different LOBs or project in every month so you'll not be liable for increment as well.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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I like the environment and culture also the supportive nature of everyone. In the MK, there is too many growth opportunities as well.
I dislike the salary structure of MK.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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Everything is good but salary structure is not good. HR response very poor.
HR department is not provide the clear information about salary and company policy.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Other Department
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Salary paid on time
1MPQC process is very very poor process. The most important thing in the process is to get the quality variator's efficiency over time. And then overtime pay is never paid. If you do not work overtime then the company will threaten to fire you. 2 Nepotism creeps in the MPQC process till it reaches the top, no one says anything to the quality verifier, even if he makes 50-100 legal passes, he makes everyone safe. 3. This process is also going on in the affairs of team leaders or PS, their girlfriend's mistake, if some legal pass is done or some legal thing is done, then we can save it by doing it as well.. this is much needed or wasted. Why will the thing be a process? 4. Nanveet Singh Sir Narendra Singh Bhisht Sir talks at a different level, he knows whose mistake he is... he looks at him... he keeps the same attitude towards women by meeting both of them. They are adding a lot in PBI, they are trying to reduce their money at every place... other companies have fixed PBI but here both of them get 3 months by changing the PBI structure and give as much money as overtime. He always gave half his salary and never paid the full amount for overtime... 5.the team leader, I don't know who made him the team leader... One thing remains on his face that he will expel me from the company.. First of all there should be a meeting with Rakesh Mishra that he has shown so much courage. There is a very dirty rule in the process of speaking. In other companies, if someone speaks like this, the team leader is fired. But here the manager does not take any action....Read More
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for the review. We want to inform you that we will not let this go unnoticed.
Full Time
Operations Department
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Salary pay is good as compared to other companies.
No job security, skills development is very low and there is no training department to train agent or employee. If I talk about promotion and appraisal they do politics. Company culture is not friendly.
Full Time
Operations Department
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The work culture and are Quality VP support
Some of the the supervisor behaviour is ridiculous .
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Merchandising & Planning Department
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Only advantage is there was no tracking of work time and login shift timings
Management is bad but money is good
Work policy: 3 days/week from office
Work timings: Flexible Timings
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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None
Nothing to say as dislike but salary is too less
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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