Angel One Customer Success, Service & Operations Department Reviews

Likes

Salary and initially work from home.

Dislikes

No time for personal life People are forced to work post and before shift. On Holiday too people should be ready to attend all calls and send report

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

First Job Opportunity: Angel Broking was my first job, which I secured through campus placement. This opportunity was instrumental in kickstarting my career and gaining practical exposure to the financial services industry. Comprehensive Training: The company provided thorough training for newcomers, which facilitated a smooth onboarding process. This training equipped me with the necessary skills and knowledge to perform effectively in my role. Flexible Work Environment: I appreciated the policy allowing employees to keep their phones in the office premises. This flexibility contributed to a more comfortable work atmosphere and enabled seamless communication. Supportive HR Practices: During the pandemic, when I was retrenched, the HR department demonstrated exceptional efficiency by sending my full and final settlement, relieving letter, and other relevant documents via email without excessive paperwork. Their cooperativeness during this challenging time made the process considerably easier. Prompt Salary Disbursement: Despite the uncertainties brought by the pandemic, the company ensured smooth and timely salary payments, which alleviated financial concerns during that period. Positive Management: The branch manager was exceptionally polite and approachable, creating a positive working environment. Their support and leadership significantly contributed to employee morale and engagement....Read More

Dislikes

Lack of Week Offs: I was disappointed by the absence of a weekly day off, including Sundays. According to company policy, employees who did not meet their targets were ineligible for week offs, placing undue pressure on us. Excessive Working Hours: As a newcomer to both the corporate world and city life, I found myself working long hours, often leaving the office around 10 p.m. due to my team leader’s insistence on overworking employees, particularly those unfamiliar with office dynamics. Absence of Medical Leave and Benefits: I did not receive any medical leave or benefits such as Provident Fund (PF) or Employee State Insurance (ESI), which are typically expected in corporate employment. This lack of support raised concerns about employee welfare. Difficult Customer Interactions: Even with the training provided, many customers were challenging to handle. Instances of verbal abuse, including inappropriate and unacceptable comments, were not uncommon. Some customers even harassed employees by sending casual messages to personal phone numbers, blurring the lines of professionalism. Pressure to Mislead Customers: There were distressing instances where team leaders instructed us to misrepresent offerings to clients, suggesting we entice them with false promises such as job opportunities in exchange for personal information required to open demat accounts. This unethical practice contributed to a toxic work environment. Unsafe Work Environment: There were occasions when I was pressured to come to the office despite serious local incidents, such as riots and burning shops in my area. My team leader’s insistence on attendance under such conditions felt irresponsible and neglectful of employee safety. Unrealistic Targets: The targets set for account openings were not only excessive but often reached beyond reasonable capacity. For instance, there were times when employees were expected to open 50 accounts in a month. In such a high-pressure atmosphere, team leaders would publicly reprimand those who fell short, creating an environment of fear and anxiety. Invasion of Privacy: During lunch breaks, my team leader frequently intruded on my personal choices, questioning why I ordered food online rather than preparing meals at home. This invasion of privacy was uncomfortable and indicated a lack of respect for personal boundaries. Toxic Behavior and Harassment: There were alarming instances of workplace harassment, including unwanted attention from colleagues. One individual persistently made inappropriate comments and requests for personal contact information, which caused me emotional distress and a feeling of vulnerability that affected my sense of safety. Overall, my experience at Angel Broking was marked by several significant challenges that made the workplace environment difficult and, at times, unsafe. I believe that addressing these issues can create a more supportive and ethical workplace for future employees.Lack of Week Offs: I was disappointed by the absence of a weekly day off, including Sundays. According to company policy, employees who did not meet their targets were ineligible for week offs, placing undue pressure on us. Excessive Working Hours: As a newcomer to both the corporate world and city life, I found myself working long hours, often leaving the office around 10 p.m. due to my team leader’s insistence on overworking employees, particularly those unfamiliar with office dynamics. Absence of Medical Leave and Benefits: I did not receive any medical leave or benefits such as Provident Fund (PF) or Employee State Insurance (ESI), which are typically expected in corporate employment. This lack of support raised concerns about employee welfare. Difficult Customer Interactions: Even with the training provided, many customers were challenging to handle. Instances of verbal abuse, including inappropriate and unacceptable comments, were not uncommon. Some customers even harassed employees by sending casual messages to personal phone numbers, blurring the lines of professionalism. Pressure to Mislead Customers: There were distressing instances where team leaders instructed us to misrepresent offerings to clients, suggesting we entice them with false promises such as job opportunities in exchange for personal information required to open demat accounts. This unethical practice contributed to a toxic work environment. Unsafe Work Environment: There were occasions when I was pressured to come to the office despite serious local incidents, such as riots and burning shops in my area. My team leader’s insistence on attendance under such conditions felt irresponsible and neglectful of employee safety. Unrealistic Targets: The targets set for account openings were not only excessive but often reached beyond reasonable capacity. For instance, there were times when employees were expected to open 50 accounts in a month. In such a high-pressure atmosphere, team leaders would publicly reprimand those who fell short, creating an environment of fear and anxiety. Invasion of Privacy: During lunch breaks, my team leader frequently intruded on my personal choices, questioning why I ordered food online rather than preparing meals at home. This invasion of privacy was uncomfortable and indicated a lack of respect for personal boundaries. Toxic Behavior and Harassment: There were alarming instances of workplace harassment, including unwanted attention from colleagues. One individual persistently made inappropriate comments and requests for personal contact information, which caused me emotional distress and a feeling of vulnerability that affected my sense of safety. Overall, my experience at Angel Broking was marked by several significant challenges that made the workplace environment difficult and, at times, unsafe. I believe that addressing these issues can create a more supportive and ethical workplace for future employees....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City, Travel Within Country.

Dislikes

Likes

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Work Details

Work policy: other

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Highly Proactive and Innovative approach.

Dislikes

Recent Approaches

Work Details

Work policy: Flexible. When we are on SB Visits, we don't have to visit the office.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Likes

It's overall good for wfh

Dislikes

Nothing much

Likes

Work from anywhere concept

Dislikes

Still having old poor management rules like 90 days notice period