Amazon Development Centre India Customer Support Specialist Reviews

Likes

the company culture is good which helps to work in this company but when it comes to promotion and career growth’s there multiple huddles for promotion.

Dislikes

Leadership politics, favoritism. Targetting a specific employee.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Learning is great. Opportunities are less as levels are different and in order to reach next level you need to do projects only then you will reach next level and that too depends on company yearly progress

Dislikes

You cannot apply for higher position like if you are at l4 then you cannot apply for l5

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

We know termination after any fraud or compliance amazon need to give personal chance to survive and make honestly working

Dislikes

Please give chance to terminated people no one will make usually by chance instances it's happen Please allow me a chance my email walalevw

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The leadership consists of professionals and a hierarchy is followed in every department. The workload is not overwhelming, it only gets stressful during the Christmas period holiday(Beginning from Halloween till New Year's Eve). You will enjoy medical benefits, a collaborative HR team, and cooperative group managers.

Dislikes

The work culture has degraded a lot. Amazon has started cutting corners about on-site employees, which hinders employees from interacting among themselves. Work pressure doesn't match the salary often. Incentives to take up a temporary role aren't appealing enough.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The support we get is really good

Dislikes

If there is something that is affecting performance of CSA, no one really care. Just they tell us improve your communication but because of the CRM and internal tools performance has been drop and no one support

Likes

initially it has been really good experience but in the recent years it has been terrible to be part of this organisation, they expect us to work like robots.

Dislikes

Toxic work culture

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Leave Balance

Dislikes

No growth in Customer Support

Likes

Everyone is very helpful

Dislikes

No policy

Likes

Amazon brand

Dislikes

Leadership HR are of no use even if you have issues and complain 100 times about your manager they take 0 actions and managers are not scared of HR in-fact they openly ask you to reach out to HR as if they have some kind of connection with them.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

The ambience is very good and there are lot of people who could support you if you want to improve something related to work.

Dislikes

It depends on the team you belong to. If you are unlucky, then you have to be like a school kid like should be in office before login, Laptop should be kept etc. on desk only

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Training and learning period was good, there is no issue while taking leaves when you need it

Dislikes

Amazon has malfunction in its working tool which really bothered not only me but other candidates also throughout last year, it really impacted our productivity and it made customer's experience worae

Likes

Massive learning supplemented with growth both vertical and horizontal. Lost of opportunities to move to different teams/ cities/ countries across amazon.

Dislikes

5 day work policy. Recent stress on layoffs which creating high pressure across teams. No work life balance.

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

The office infrastructure is better than other. However, now a days start up are more fancier than Amazon.

Dislikes

The work culture is declining year over year. Management is focusing on quantity than quality. It is good to have a competitive work culture but there is no recognition no matter how much you give in. The expectation is to work for long working hours without any extra pay.

Likes

Amazon's work culture is great.

Dislikes

There are some teams in Amazon which are just a resemblance of hell. They will have rotational shifts and and rotational week offs, apart from these two factors, mandatory nights for 10 days in two months. Due to some morons, for their growth they come up with ridiculous challenges and will torture us for attaining it.

Likes

I like the constant micromanagement, bunch of loser managers with no spine to defend their own employees. I also love the ocasional stealing of work of their own employees. Sometimes they lie about their metrics so they will go to any extent to close reports that tell the truth. They scam L8 and L9 by showing wrong numbers and calculating numbers till saturday, ignoring all the pending tickets that might inflate numbers....Read More

Dislikes

You can simply use this company to get better offer from other companies. Donot work here unless you dont have a choice. If you are in Supply Chain, god bless you. The managers in this team keep grudges and make sure you dont get promoted. Too busy promoting their own "Wives" to the management positions, instead of those who worked under them. Behavior is so bad you will rather serve jail time. In short you can ignore these teams of Amazon-IBSC, Supply Chain, Category team,Capacity Planning Team, S&OP, AMZL, AMXL, BOX & FBA team on a whole. If you want real growth in Amazon join IN-Payments team or Cobra team or other tech teams for that matter. Apply IJP ASAP if you are under Aseem Khosla's team or Divya Kapoor or Samaddar Indranil's team. Be extra careful if you are a woman, because these cabins are not safe for you! On a whole Amazon is a great company, it is these teams and departments and a few individuals that you must avoid. Few people have made this place the slum that it is today. Search for these names in phonetool. If your hiring manager is associated with these 3 names that i mentioned, its a huge red flag! Do not join. Money will come later or else play nice for 6 months get an IJP and save yourself. Though its a miracle if you can survive 6 months! Samaddar Indranil keeps asking employees how old they are like a freak! Its not right to ask people's age that too not for casual reasons but for promotions. Aseem Khosla is the go to guy if you are a manager and you want to harass someone. His meticulate planning and experience in workplace harassment is off the charts. Also he is VP's(Abhinav) batchmate at ISB, so he thinks it is his right to harass employees. Divya Kapoor compliments these two with her Patent pending Verbally Abusive skills. She will keep micromanaging you and sometimes just scream at you for no reason like a vampire...best option is not to get into these teams that i mentioned at all. Its not worth it....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Company has a good culture

Dislikes

Not much growth opportunities and salary is very low for experienced employees which is equivalent to a fresher getting a job for first time. Pay package is way down below here compared to what is a normal or decent pay package in market in current times. Extending work hours is necessary to meet productivity and competition is very high which eventually leads to bad team politics

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.