Alacrity Ecommerce Solutions Private Limited Category Manager Reviews

Employer’s Response

Dear Reviewer, Thank you for your review. Every review is important and we appreciate your time to send in one. <> It is good to know that you have a positive outlook about the organisation you are working with. We also understand that you have a concern about the promotion policies of the organisation. Being a small set-up, we have had a more or less flat structure for most of our processes. Some processes where there was more delineation between roles/responsibilities have a robust promotion plan in place. However, those where the work is more transactional, opportunities are fewer. Over and above this, many a times, it is the attrition at the higher positions that sets triggers for promotions. Hence, lower attrition, though desirable, directly affects the opportunities. And we do boast of lower attrition at leadership levels. <> Hope we answered your query. <> Best wishes! <> Thanks & Regards.

Employer’s Response

Dear Reviewer, You were in an accountant's role. This is not a profile where an organisation has the leverage to allow any slips. Clients trust us with their data and there is zero tolerance on errors. Incompetence with numbers does not remain hidden and can be easily spotted. We understand how you may be feeling, however, we have a policy to let go of employees with a day's notice if performance gaps are seen during the training phase and these rules are clearly mentioned in the documentations that are done at the time of joining. Best wishes and regards.

Employer’s Response

Dear Reviewer, Thank you for your review. What you see in others is a reflection of your own self. So the good that you see in the organization - appreciation of your ideas by the company, your being encouraged to learn and the valuing of your contributions; all these are indicators that you believe in these and so you too must be exhibiting the same attitudes and behaviors with your colleagues and the newcomers. <> What we focus our attention on, grows. Focus on positive side, and see it increase. We hope all the positives that you see around you, keep growing. And that you too keep giving back by inculcating the values of sharing, encouraging, and appreciating your fellow colleagues and juniors. All the best! - Human Resources

Employer’s Response

Dear Reviewer, Thank you for your feedback. We understand where you are coming from. However, growth is a relative term. Alacrity is a services company. We serve the needs of our clients. Some departments have processes that are mechanical and transactional because that is what the client wants us to do. At the same time, there are other departments that handle such clients who have outsourced processes that need attention to detail, accuracy, creativity, out-of-the-box thinking etc. Your role in Content Management was more of the transactional kind. Your counter parts would be Content Writers, roles that thrive on creativity. The key is whether you at the time of hiring were found suitable for transactional roles or creative roles. <> Having answered your question, would like to go back to our start point of growth being relative. The employees in Content Management teams hold roles like QAs, Supervisors, Leads and can later onto Managerial roles. Sounds like growth to us, may be not to you. <> We suggest you to please check job descriptions clearly before you take up new roles in new setups. They usually describe everything. <> All the best! Thanks & Regards!

Employer’s Response

Dear Reviewer, Thank you for your review. Good to know if employees see skill building as a value addition and make maximum out of the learning opportunities that the organization provides. <> It is gratifying that employees have stayed with the company, learnt and grown to become contributing individuals. We take pride in the fact that even those who moved out, evolved into industry ready professionals in the environment and training that employees like you provided. Thank you for being there! <> Best wishes, Human Resources.

Employer’s Response

Dear Reviewer, Thank you for your review. The organization uses a rating method to grade employees and while employee's individual performance is the key deciding factor for salary hikes, department performance as well as Company's overall performance also influence the appraisal percentages for the year. To counter exceptional skews, if any, we also work out salary-corrections to bring employees at par with industry standards for that role. Would also like to add that with no standardization in the way Comp & Bens are being offered in the industry today, it has become difficult to set a right number for any role. At the same time, we do understand your concern and yes we are looking to bridge the gaps wherever we can. <> Best wishes, Human Resources.