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Filter reviews by Alacrity Ecommerce Solutions Private Limited Senior Customer Service Executive Reviews
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1 review found
Senior Customer Service Executive in Nagpur
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Pathetic
Dislikes
No job security at all. Do not, i repeat do not join this company even if this is the last company left whose hiring in the entire world. They will throw you out without even thinking about how crucial role you play in the company and how much hard work you did to secure your position. No employee sentricness at all.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Boring
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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Similar Designation Reviews
Senior Associate in Nagpur
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company to work with...
- Salary - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No promotions...
- Skill development - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for your review. Every review is important and we appreciate your time to send in one. <> It is good to know that you have a positive outlook about the organisation you are working with. We also understand that you have a concern about the promotion policies of the organisation. Being a small set-up, we have had a more or less flat structure for most of our processes. Some processes where there was more delineation between roles/responsibilities have a robust promotion plan in place. However, those where the work is more transactional, opportunities are fewer. Over and above this, many a times, it is the attrition at the higher positions that sets triggers for promotions. Hence, lower attrition, though desirable, directly affects the opportunities. And we do boast of lower attrition at leadership levels. <> Hope we answered your query. <> Best wishes! <> Thanks & Regards.
Customer Service Executive in Nagpur
Full Time
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Hr team is very helpful and cooperative. Company appraisals are fair and they give salary hike every year.
Dislikes
There is a lot of politics and the management doesn't address our issues. Zero scope for carrier growth, no job security, never had team outing, team meeting. Salary is decent. There is a bond of 1 year before which you cannot resign even if you get appraisal there is a bond for a year more. Make sure you don't get a chance to be ina team of any lady. Don't want to take her name but everyone knows her very well, only thing she got to do is politics, gossips and favouritism....Read More
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Company culture - Poor
- Work-life balance - Poor
Work Details
The job is quite interesting, colleagues are good.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Nagpur
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Large premises
Dislikes
Office politics, favourism
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Dear Reviewer, We acknowledge your review and it is good that you spoke about your disdain towards office politics. In order to position themselves or their teams and in an endeavor to get their tasks done on priority, employees, many a times indulge in informal, unofficial, ad-hoc activities that keep happening on the side. These get termed as Office Politics. Much of it is natural. Wherever people get together and work together on something as a unit, it is bound to occur. However, if you are experiencing negative politics that is putting you or your team in a deadlock or putting any deliverables at risk or compromising the quality of your work, we urge you to please report to us in person. Only this way, would we be able to understand the issues and work out a solution. Best wishes! Human Resources
Customer Service Representative in Nagpur
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
The environment is very good. Managers, TK and the management is very supportive. Company provides good salary.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
The job is very interesting. The trainer is very good and I learnt everything on the job and now able to work in many task independently.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Nagpur
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture.
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Promotions are hard.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Nagpur
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Do not go there unless its a live or die situation. The work environment is toxic and not safe for female employees.
Dislikes
Not a safe place for female employees and no HR policies for the same. The HR does no take any action even the owner did not p anything.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Senior Associate in Nagpur
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good team mates
- Company culture - Good
Dislikes
Hell, lot of politics, odd shift timings & more...
- Salary - Poor
- Job security - Poor
- Promotions - Poor
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Support Executive in Nagpur
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company provides better salary than any other company in Nagpur. Incentives are good.
- Salary - Excellent
- Job security - Excellent
Dislikes
Work life balance could hamper due to rotational shifts.
Work Details
Work days: Rotational Shift
Work related travel: This is a desk job.
Customer Service Associate in Nagpur
Customer Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is always on time. Standard operating process is designed in an efficient way.
Dislikes
HR department is very careless.
- Salary - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Support Executive in Nagpur
Business Process Outsourcing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They provide systems to work from home.. in covid-19 lockdown... They did not stopped our salary... Which was much needed in that situation.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Awesome... People are very supportive.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Other Alacrity Ecommerce Solutions Private Limited Reviews
Senior Processing Executive in Nagpur
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great place and supportive colleagues
- Salary - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Needs more tools for skill development
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for writing in. We are glad that you are happy with your work place and the people around you. The organisation encourages a learning environment and it is great to know that you'd like to upskill. We request that you align with the HR and discuss the possibilities around this. Best wishes! Thanks & Regards!
Merchandiser in Nagpur
Full Time
Merchandising & Planning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have learnt a lot in my 3 years with the organization. Ample opportunities for someone who wants to make a career in the ecommerce industry. Work culture is good. Office environment is good. People respect each other. 5 day work week. Finally we have good options outside of software industry as well.
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Category Manager in Nagpur
Full Time
Procurement & Purchase Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good work culture
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing as such
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for taking time out to write a short but positive review. Every review is important and we appreciate your time to send in one. Best wishes!
Accountant in Nagpur
Full Time
Accounts Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
- Salary - Excellent
Dislikes
No job security I was selected in this company as Accounts executive but they were not giving me training for accounts instead they were giving me Operation training and after 9 days of work on 10th day HR ringed me and told me don't come we're discontinuing with you.. Even a day prior they'd ensured me they'll give me 1 month and then see my performance but they didn't.. If you can't trust your employees why do you run such company. Trust your employees first.....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, You were in an accountant's role. This is not a profile where an organisation has the leverage to allow any slips. Clients trust us with their data and there is zero tolerance on errors. Incompetence with numbers does not remain hidden and can be easily spotted. We understand how you may be feeling, however, we have a policy to let go of employees with a day's notice if performance gaps are seen during the training phase and these rules are clearly mentioned in the documentations that are done at the time of joining. Best wishes and regards.
Senior Merchandiser in Nagpur
Full Time
Merchandising & Planning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have been a part of alacrity for a very long time now. I have invested my time and hard work in this company and the company has valued my contribution in every way possible. The initial days were very helpful in understanding the process and my ideas are being appreciated and acknowledged now by the core members/higher management. We have always been encouraged to learn and help others to grow as well. Alacrity has played a huge role in my career development and I will always be thankful for the same...Read More
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing that I can think of
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for your review. What you see in others is a reflection of your own self. So the good that you see in the organization - appreciation of your ideas by the company, your being encouraged to learn and the valuing of your contributions; all these are indicators that you believe in these and so you too must be exhibiting the same attitudes and behaviors with your colleagues and the newcomers. <> What we focus our attention on, grows. Focus on positive side, and see it increase. We hope all the positives that you see around you, keep growing. And that you too keep giving back by inculcating the values of sharing, encouraging, and appreciating your fellow colleagues and juniors. All the best! - Human Resources
Content Management Associate in Nagpur
Full Time
Content Management (Print / Online / Electronic) Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's good if you are just a fresher and starting out.
Dislikes
I don't find this company suitable for someone with a growth mindset. Additionally it has too much internal politics and favouritism. Additionally, there is no learning opportunity. You would be stuck in a mundane task.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for your feedback. We understand where you are coming from. However, growth is a relative term. Alacrity is a services company. We serve the needs of our clients. Some departments have processes that are mechanical and transactional because that is what the client wants us to do. At the same time, there are other departments that handle such clients who have outsourced processes that need attention to detail, accuracy, creativity, out-of-the-box thinking etc. Your role in Content Management was more of the transactional kind. Your counter parts would be Content Writers, roles that thrive on creativity. The key is whether you at the time of hiring were found suitable for transactional roles or creative roles. <> Having answered your question, would like to go back to our start point of growth being relative. The employees in Content Management teams hold roles like QAs, Supervisors, Leads and can later onto Managerial roles. Sounds like growth to us, may be not to you. <> We suggest you to please check job descriptions clearly before you take up new roles in new setups. They usually describe everything. <> All the best! Thanks & Regards!
Senior Merchandiser in Nagpur
Full Time
Merchandising & Planning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have been working at Alacrity E-commerce Solution Pvt.ltd from last 6 years. Working here has enhanced my overall skills and recently we got Coursera scholarship where I have enrolled to 3 Google certification courses. Work environment here is very pleasant and good ideas are always appreciated by the Seniors/Team/Management.
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
NA
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for your review. Good to know if employees see skill building as a value addition and make maximum out of the learning opportunities that the organization provides. <> It is gratifying that employees have stayed with the company, learnt and grown to become contributing individuals. We take pride in the fact that even those who moved out, evolved into industry ready professionals in the environment and training that employees like you provided. Thank you for being there! <> Best wishes, Human Resources.
Senior Merchandiser in Nagpur
Full Time
Merchandising & Planning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I've been working with this company for years and have always has a great experience. The management is professional, knowlegeable, and always goes above and beyond to ensure that every employee is satisfied with work environment.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Loyal employees are often not compensated of what they deserved.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for your review. The organization uses a rating method to grade employees and while employee's individual performance is the key deciding factor for salary hikes, department performance as well as Company's overall performance also influence the appraisal percentages for the year. To counter exceptional skews, if any, we also work out salary-corrections to bring employees at par with industry standards for that role. Would also like to add that with no standardization in the way Comp & Bens are being offered in the industry today, it has become difficult to set a right number for any role. At the same time, we do understand your concern and yes we are looking to bridge the gaps wherever we can. <> Best wishes, Human Resources.
Process Trainer in Nagpur
Full Time
Corporate Training Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Best company to work with.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Only have night shifts
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Reviewer, Thank you for sending in this short but positive review. Every review is important and we appreciate your time to send in one. Would like to take this opportunity to add that we do have day shifts, however, positions of Trainers are currently needed for only those processes that are supporting our clients in the US region. If a position similar to your profile comes or opens up for any of our day projects, you may put up your application through the IJP process. Till then, our best wishes and regards!
Search Engine Marketing Executive in Nagpur
Full Time
Merchandising & Planning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Company to work with.
Dislikes
Good company to work with.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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