Transaction Risk Investigator Interview Questions and Answers for Freshers

No, I would not allow the seller to sell the phone at such a low price. I would confirm the authenticity of the product and the seller's credentials.

• Confirm authenticity of the product

• Verify seller's credentials

• Check for any suspicious activity or fraud

• Ensure compliance with Amazon's policies and guidelines

Risk management involves identifying, assessing, and prioritizing risks to minimize their impact on an organization.

• Risk management is a process of identifying potential risks and taking steps to mitigate them.

• It involves assessing the likelihood and impact of risks, and prioritizing them based on their severity.

• Risk management strategies may include risk avoidance, risk reduction, risk transfer, or risk acceptance.

• Examples of risks that may be managed include financial risks...read more

Fraud transactions can be identified through various methods.

• Checking for unusual activity or behavior

• Verifying the identity of the person making the transaction

• Analyzing transaction patterns and history

• Using fraud detection software and tools

• Monitoring for high-risk transactions or locations

• Investigating any suspicious activity or alerts

• Collaborating with other departments or agencies for information sharing

• Educating customers on how to protect themselves from fraud

Types of frauds in e-commerce and how to identify them from the buyer's end

• Identity theft: Look for suspicious account activity or multiple accounts with the same personal information.

• Phishing scams: Be cautious of emails or messages asking for personal or financial information.

• Chargeback fraud: Monitor for frequent chargebacks or suspicious refund requests.

• Account takeover: Watch for sudden changes in account details or unauthorized purchases.

• Friendly fraud: Pay attention to...read more

The leadership principles of Amazon are a set of guidelines that shape the company's culture and decision-making process.

• Customer Obsession: Leaders start with the customer and work backward. They work to earn and keep customer trust.

• Ownership: Leaders act on behalf of the entire company. They think long term and don't sacrifice long-term value for short-term results.

• Invent and Simplify: Leaders seek out new solutions and constantly strive to simplify processes.

• Are Right, A L...read more

I will satisfy the customer by providing timely and accurate resolution to their concerns.

• Listen actively to understand the customer's issue

• Communicate clearly and empathetically

• Offer solutions or alternatives to resolve the problem

• Follow up to ensure customer satisfaction

• Provide excellent customer service at all times