SME Manager Interview Questions and Answers

Updated 3 Mar 2025

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Q1. What is AOB,NPI,ROI,CMS1500,Contractual adjustment, In network, Out net work, Some process wise questions..

Ans.

Explanation of various terms related to business and healthcare industry.

AOB - Assignment of Benefits, a document signed by a patient that allows their insurance company to pay the healthcare provider directly
NPI - National Provider Identifier, a unique identification number for healthcare providers
ROI - Return on Investment, a measure of profitability that calculates the percentage of return on an investment
CMS1500 - a standard form used by healthcare providers to bill insur...read more

Q2. What are the keyboard shortcuts available in Excel?

Ans.

Excel has various keyboard shortcuts to improve efficiency, such as Ctrl+C for copy and Ctrl+V for paste.

Ctrl+C: Copy
Ctrl+V: Paste
Ctrl+X: Cut
Ctrl+S: Save
Ctrl+Z: Undo

Q3. What are the responsibilities of an MIS executive?

Ans.

An MIS executive is responsible for managing and implementing information systems to support business operations.

Developing and implementing MIS policies and procedures
Overseeing the design and development of databases
Analyzing data to provide insights for decision-making
Ensuring data security and integrity
Training staff on how to use MIS systems effectively

Q4. Would you be able to close requisitions within defined SLA

Ans.

Yes, I have a proven track record of meeting and exceeding SLAs for requisition closure.

I have experience in managing and prioritizing multiple requisitions simultaneously
I have a strong understanding of the requisition process and can identify and resolve any potential roadblocks
I am proactive in communicating with stakeholders to ensure timely closure
For example, in my previous role, I consistently closed requisitions within the SLA of 5 business days

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Q5. What is data analysis?

Ans.

Data analysis is the process of inspecting, cleaning, transforming, and modeling data to discover useful information, draw conclusions, and support decision-making.

Data analysis involves examining raw data to find patterns, trends, and insights.
It includes cleaning and organizing data, performing statistical analysis, and creating visualizations.
Data analysis can be used to make informed business decisions, improve processes, and predict future outcomes.
Examples of data analy...read more

Q6. What is the VLOOKUP formula?

Ans.

VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value from another column.

VLOOKUP stands for 'Vertical Lookup'.
It is used to search for a value in the first column of a table and return a value in the same row from a specified column.
Syntax: VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup]).
Example: =VLOOKUP(A2, B2:D10, 3, FALSE) - searches for the value in cell A2 in the range B2:D10 and returns the value in the...read more

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Q7. What is a credit card

Ans.

A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

Credit cards allow users to make purchases without having to pay for them immediately
Cardholders are required to pay back the borrowed amount with interest
Credit cards often come with rewards programs and other benefits
Examples of credit card issuers include Visa, Mastercard, and American Express

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