Senior Technical Support Technician Interview Questions and Answers

I would check for basic issues like paper jams, connectivity, and printer settings.

• Check for paper jams and clear any obstructions

• Ensure the printer is properly connected to power source and computer

• Verify printer settings and make sure it is set as default printer

• Restart the printer and computer to refresh connections

• Update printer drivers if necessary

I would start by checking for any background processes consuming resources, running a virus scan, clearing temporary files, updating software, and checking for hardware issues.

• Check for background processes consuming resources

• Run a virus scan to check for malware

• Clear temporary files to free up space

• Update software and drivers

• Check for hardware issues such as overheating or failing components

BIOS stands for Basic Input/Output System. It is a firmware used to perform hardware initialization during the booting process.

• BIOS is a program stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS provides the basic instructions that allow the operating system to communicate with hardware.

• It also manages the flow of data between the computer's operating system and attached devices.

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Yes, I am comfortable with a Hybrid work Model.

• I am comfortable with a mix of remote and in-office work

• I have experience managing my time effectively in both settings

• I am adaptable to changing work environments

• I understand the benefits of a Hybrid work Model, such as increased flexibility and work-life balance