Senior Incident Management Analyst Interview Questions and Answers

Incident management focuses on restoring services quickly, change management controls changes to prevent incidents, and problem management identifies root causes to prevent future incidents.

• Incident management is reactive, focused on restoring services quickly after an incident occurs.

• Change management is proactive, controlling changes to prevent incidents from happening.

• Problem management is proactive, identifying root causes of incidents to prevent them from occurring in th...read more