Senior Executive Information Technology Interview Questions and Answers

ITIL is a framework for IT service management that focuses on aligning IT services with the needs of the business.

• ITIL stands for Information Technology Infrastructure Library

• It consists of five stages in its lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• Each stage has its own set of processes and activities that help organizations to deliver high-quality IT services

• ITIL is widely adopted by organizations ...read more

An incident is an unplanned interruption while an SR is a request for a service or change.

• An incident is an unexpected event that disrupts normal operations and requires immediate attention to restore services.

• An SR is a formal request for a service or change that is not urgent and can be planned and scheduled.

• Incidents are usually resolved through incident management while SRs are handled through service request management.

• Examples of incidents include system crashes, networ...read more

I have extensive technical skills in various areas of IT including software development, network administration, and database management.

• Proficient in programming languages such as Java, Python, and C++

• Experience in managing and maintaining complex networks

• Skilled in database management systems such as Oracle and MySQL

• Familiarity with cloud computing platforms such as AWS and Azure

• Ability to troubleshoot and resolve technical issues quickly and efficiently