Senior Customer Service Advisor Interview Questions and Answers

Gasoline engines use spark plugs to ignite fuel, while diesel engines use compression to ignite fuel.

• Gasoline engines use spark plugs to ignite a mixture of fuel and air, while diesel engines rely on compression to ignite the fuel.

• Petrol engines typically have higher RPMs and are more suitable for lighter vehicles, while diesel engines have more torque and are better for heavy-duty applications.

• Diesel engines are more fuel-efficient than gasoline engines due to the higher ene...read more

The process for vehicle attending to delivery from N-1 to N+1 involves thorough inspection, loading, transportation, and unloading.

• Inspect the vehicle to ensure it is in proper working condition

• Load the vehicle with the delivery items securely

• Transport the vehicle to the delivery location following the designated route

• Unload the delivery items at the destination

• Ensure all necessary paperwork is completed and signed

Address performance issues through communication, coaching, and setting clear expectations.

• Have a one-on-one meeting to discuss performance concerns and gather feedback on any obstacles the team member may be facing.

• Provide additional training or resources to help improve performance.

• Set clear goals and expectations for the team member, and regularly check in on progress.

• Offer support and guidance to help the team member succeed, while also holding them accountable for their ...read more