Senior Client Care Officer
Senior Client Care Officer Interview Questions and Answers
Updated 3 May 2021
Q1. Tell us about voice process and insurance
Ans.
Voice process in insurance involves handling customer queries and claims over the phone.
Voice process is a customer service channel where clients interact with representatives over the phone
In insurance, voice process involves handling queries related to policy coverage, claims, and premiums
Representatives need to have good communication skills and knowledge of insurance policies and procedures
Voice process also involves documenting customer interactions and updating policy i...read more
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