Senior Client Care Officer

Senior Client Care Officer Interview Questions and Answers

Updated 3 May 2021

Q1. Tell us about voice process and insurance

Ans.

Voice process in insurance involves handling customer queries and claims over the phone.

  • Voice process is a customer service channel where clients interact with representatives over the phone

  • In insurance, voice process involves handling queries related to policy coverage, claims, and premiums

  • Representatives need to have good communication skills and knowledge of insurance policies and procedures

  • Voice process also involves documenting customer interactions and updating policy i...read more

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