Senior Catalogue Associate

Senior Catalogue Associate Interview Questions and Answers

Updated 30 Sep 2021

Q1. Suppose your team is working on a task and they completed 50% but the resolution time is end then how could you complete the task or what do you do then?

Ans.

I would assess the remaining work and prioritize the tasks to complete the most critical parts first.

Evaluate the remaining work and identify the most important tasks
Communicate with the team to understand their progress and any roadblocks
Determine if additional resources or support are needed
Create a plan to complete the remaining work within the given time frame
Ensure that the completed work meets the required standards and quality
Provide regular updates to stakeholders on ...read more

Q2. 1.Brief idea about SLA and Escalation

Ans.

SLA stands for Service Level Agreement which defines the level of service expected by the customer. Escalation is the process of increasing the level of support when the SLA is not met.

SLA is a contract between the service provider and the customer
It outlines the level of service expected by the customer
It includes metrics such as response time, resolution time, uptime, etc.
Escalation is the process of increasing the level of support when the SLA is not met
It involves notifyi...read more