Remote Desktop Support Engineer L2

Remote Desktop Support Engineer L2 Interview Questions and Answers

Updated 19 Mar 2022

Q1. Typically level 2 troubleshooting

Ans.

Level 2 troubleshooting involves in-depth analysis and resolution of complex technical issues.

  • Requires advanced technical knowledge and experience

  • Involves analyzing logs and system performance data

  • May require collaboration with other teams or vendors

  • Examples: resolving network connectivity issues, diagnosing software bugs

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