Receptionist Interview Questions and Answers for Freshers

Yes, I can communicate with customers humbly.

• I always greet customers with a smile and a warm welcome.

• I listen carefully to their needs and concerns.

• I use polite and respectful language.

• I avoid interrupting or talking over them.

• I apologize sincerely if there is an issue or mistake.

• I offer solutions or assistance to resolve any problems.

• I thank them for their business and invite them to return.

• For example, when a customer was upset about a delay, I apologized and offered a dis...read more

The role of a front office executive is to manage the reception area, greet visitors, answer phone calls, and handle administrative tasks.

• Greeting visitors and directing them to the appropriate person or department

• Answering phone calls and transferring them to the correct extension

• Handling incoming and outgoing mail

• Scheduling appointments and maintaining calendars

• Assisting with administrative tasks such as data entry and filing

• Maintaining a clean and organized reception area