IT Recruitment Manager Interview Questions and Answers

To handle an escalation from a client, it is important to listen, empathize, investigate, communicate, and find a resolution.

• Listen attentively to the client's concerns and issues.

• Empathize with the client and acknowledge their frustration or dissatisfaction.

• Investigate the problem thoroughly to understand the root cause.

• Communicate effectively with the client, keeping them informed about the progress and steps being taken to resolve the issue.

• Work towards finding a resolutio...read more