Incident Management Analyst Interview Questions and Answers for Freshers

ITSM stands for IT Service Management. It is used to manage and deliver IT services to customers efficiently and effectively.

• ITSM is a set of policies, processes, and procedures for managing IT services.

• It helps organizations to align IT services with business needs and improve customer satisfaction.

• ITSM includes various frameworks such as ITIL, COBIT, and ISO 20000.

• It involves incident management, problem management, change management, and service desk management.

• ITSM tools ...read more