Grievance Redressal Officer Interview Questions and Answers

Listen actively, empathize, remain calm, find a solution, follow up

• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being difficult

• Find a solution that satisfies the customer's needs and address their grievance

• Follow up with the customer to ensure their issue has been resolved to their satisfaction