Grievance Redressal Officer

Grievance Redressal Officer Interview Questions and Answers

Updated 22 Oct 2024

Q1. How to handle difficult customer

Ans.

Listen actively, empathize, remain calm, find a solution, follow up

  • Listen to the customer's concerns without interrupting

  • Empathize with the customer's emotions and show understanding

  • Remain calm and composed, even if the customer is being difficult

  • Find a solution that satisfies the customer's needs and address their grievance

  • Follow up with the customer to ensure their issue has been resolved to their satisfaction

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