Grievance Redressal Officer
Grievance Redressal Officer Interview Questions and Answers
Updated 22 Oct 2024
Q1. How to handle difficult customer
Ans.
Listen actively, empathize, remain calm, find a solution, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Remain calm and composed, even if the customer is being difficult
Find a solution that satisfies the customer's needs and address their grievance
Follow up with the customer to ensure their issue has been resolved to their satisfaction
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