Grievance Redressal Officer
Grievance Redressal Officer Interview Questions and Answers
Updated 22 Oct 2024
Q1. How to handle difficult customer
Ans.
Listen actively, empathize, remain calm, find a solution, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Remain calm and composed, even if the customer is being difficult
Find a solution that satisfies the customer's needs and address their grievance
Follow up with the customer to ensure their issue has been resolved to their satisfaction
Grievance Redressal Officer Jobs
Grievance Redressal Officer • 1-5 years
Shriram finance Limited
•
4.1
₹ 1 L/yr - ₹ 3 L/yr
Chennai
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