Exchange Support Engineer Interview Questions and Answers

Troubleshooting outlook and protocol port numbers involves checking settings, firewall rules, and network connectivity.

• Check if Outlook is configured correctly with the right server settings

• Verify if the correct protocol port numbers (e.g. SMTP, IMAP, POP) are being used

• Ensure that firewall rules are not blocking the communication

• Test network connectivity to the mail server

• Check for any recent changes or updates that may have caused the issue

Yes, I am comfortable with 24*7 support as I understand the importance of maintaining critical systems at all times.

• I have previous experience working in a 24*7 support environment

• I am willing to work in shifts and be on call when necessary

• I understand the importance of quick response times in critical situations