Escalation Supervisor

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Escalation Supervisor Interview Questions and Answers

Updated 30 Oct 2023

Q1. What is customer service, customer support, escalation?

Ans.

Customer service involves providing assistance and support to customers, while customer support focuses on resolving issues and answering questions. Escalation is the process of escalating a customer's concern to a higher level of support.

  • Customer service involves assisting customers with their inquiries, providing information, and ensuring their satisfaction.

  • Customer support involves addressing and resolving customer issues, answering questions, and providing technical assis...read more

Q2. Importance of Delhi metro.

Ans.

Delhi metro is a crucial mode of transportation in the capital city, providing a convenient and efficient way for residents and tourists to travel.

  • Delhi metro reduces traffic congestion on the roads, making commuting faster and more convenient.

  • It connects various parts of the city, making it easier for people to travel for work, leisure, and other purposes.

  • The metro is known for its cleanliness, safety, and punctuality, making it a preferred mode of transportation for many.

  • It...read more

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