ERP Implementation Executive Interview Questions and Answers

Effective customer handling involves communication, empathy, and problem-solving to build strong relationships and ensure satisfaction.

• Listen actively to customer concerns to understand their needs. For example, during an ERP implementation, ask clarifying questions.

• Communicate clearly and regularly throughout the implementation process to keep customers informed and engaged.

• Empathize with customers by acknowledging their challenges and showing that you care about their succe...read more