Email Support Customer Service Executive Interview Questions and Answers

My concurrency of chats varied depending on the workload and time of day.

• My average concurrency of chats was around 3-4.

• During peak hours, it could go up to 6-7 chats at a time.

• I prioritized urgent or complex chats and handled them individually.

• I used efficient multitasking techniques to manage multiple chats simultaneously.

• I maintained a high level of accuracy and customer satisfaction despite handling multiple chats.