Desktop Support Engineer Trainee Interview Questions and Answers

RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and program instructions.

• ROM stands for Read-Only Memory and is used for permanent storage of data and program instructions.

• RAM is volatile, meaning it loses its data when the power is turned off, while ROM is non-volatile and retains its data even when the power is off.

• Examples of RAM incl...read more

LAN cable color coding helps identify wire pairs for proper connectivity and reduces interference in network installations.

• T568A and T568B Standards: These are the two main wiring standards for Ethernet cables, with different color codes for wire pairs.

• Pair Color Coding: Each pair in a cable is color-coded, typically with one solid color and one striped color, e.g., Blue/Blue-White.

• Use of Colors: The color coding helps in maintaining the correct order of wires, which is cruci...read more

Desktop engineering role involves providing technical support for desktop computers, laptops, and peripherals within an organization.

• Installing, configuring, and maintaining desktop hardware and software

• Troubleshooting hardware and software issues

• Providing technical support to end users

• Ensuring security and compliance of desktop systems

• Collaborating with other IT teams for system upgrades and deployments

There are two main types of hard disks: HDD (Hard Disk Drive) and SSD (Solid State Drive).

• HDD (Hard Disk Drive) - traditional spinning disk storage

• SSD (Solid State Drive) - faster and more reliable storage using flash memory

• Hybrid drives - combination of HDD and SSD technologies

DHCP (Dynamic Host Configuration Protocol) automates IP address assignment and network configuration for devices on a network.

• Automatic IP Assignment: DHCP dynamically assigns IP addresses to devices, eliminating the need for manual configuration.

• Lease Time: IP addresses are assigned for a specific period (lease time), after which they can be renewed or reassigned.

• Centralized Management: DHCP servers manage IP address pools, making it easier to handle large networks with many...read more

DNS (Domain Name System) translates human-friendly domain names into IP addresses, enabling web browsing and email services.

• Name Resolution: DNS converts domain names like 'www.example.com' into IP addresses like '192.0.2.1', allowing browsers to locate websites.

• Hierarchical Structure: DNS has a hierarchical structure with different levels, including root, top-level domains (TLDs), and subdomains.

• Caching: DNS servers cache responses to speed up future requests for the same do...read more

Yes, I have knowledge of hardware including troubleshooting, repairing, and upgrading computer components.

• Knowledge of different hardware components such as CPU, RAM, motherboard, hard drives, etc.

• Experience in troubleshooting hardware issues like faulty RAM, overheating CPU, etc.

• Skills in repairing and replacing hardware components when necessary.

• Understanding of hardware compatibility and requirements for different software applications.

• Familiarity with upgrading hardware c...read more