Customer Service and Accounts Manager Interview Questions and Answers

Aftersales services can be generated by offering warranties, providing customer support, conducting follow-up surveys, and offering maintenance services.

• Offer warranties for products to ensure customer satisfaction and peace of mind.

• Provide excellent customer support through various channels such as phone, email, and live chat.

• Conduct follow-up surveys to gather feedback and improve the quality of aftersales services.

• Offer maintenance services to prolong the lifespan of produ...read more

Handling difficult customer situations requires empathy, active listening, and problem-solving skills.

• Stay calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Offer solutions or alternatives to resolve the issue

• Follow up to ensure customer satisfaction