Customer Relationship Management Executive Interview Questions and Answers

Yes, I have knowledge of B2B process and CRM.

• I understand the B2B sales cycle and how it differs from B2C.

• I am familiar with CRM software and how it can be used to manage customer interactions.

• I have experience implementing CRM systems and training teams on how to use them effectively.

• I understand the importance of data analysis in CRM and how it can be used to improve customer relationships.

• For example, I have used Salesforce to manage customer data and track sales leads.

Trade India is an online B2B marketplace connecting buyers and sellers across India and the world.

• Founded in 1996

• Offers a wide range of products and services

• Provides a platform for small and medium-sized businesses to expand their reach

• Has over 5 million registered users

• Facilitates trade shows and exhibitions

• Offers a mobile app for easy access to the marketplace