Customer experience Officer
Customer experience Officer Interview Questions and Answers for Freshers
Q1. What is calling line
Calling line is the telephone number from which a call is being made.
Calling line is the number displayed on the recipient's phone when receiving a call.
It helps identify the caller and allows the recipient to decide whether to answer the call.
Calling line identification can be blocked or withheld by the caller.
Some phone systems allow for the display of the calling line name in addition to the number.
Q2. What is Collection
Collection is the process of contacting customers who have overdue payments to remind them to pay.
Collection involves contacting customers with overdue payments
It may involve sending reminders via phone calls, emails, or letters
Collection agents may negotiate payment plans with customers
Collection helps recover outstanding debts and improve cash flow
Q3. Banking process in calling
Banking process in calling involves providing customer service and assistance over the phone.
Answering customer inquiries and resolving issues
Verifying customer identities for security purposes
Assisting with account transactions and transfers
Providing information on products and services
Offering support for online and mobile banking
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